The pictures submitted to us show no concern of factory defect to the roof. Someone on the Thor forum had the same issue and had to reset the radio by pulling it out of the dash, unplugging the power connector at the rear of the radio and that reset it to enable it to work. The requested information: 2019 *********************** **** motor coach. Number Of Radios. ", VIN # ****************. We cannot even drive this rv with fear it might shutoff again. Then click on the manual name to download. Due to Covid19 supply chain issues, some features and options shown may be temporarily substituted or removed. Terms may vary. This is Thors final offer as it has been stated multiple times. #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-. One of Thor Motor Coach's **************** Representatives reached out to ****************** on Friday afternoon. Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it. ****************** was thankful that someone from Thor Motor Coach reached out. It was amazing! **** identified that this was necessary with my continued harassingtelephone contacts being made to their office. Choose from over 120 floor plans uniquely designed for every camper's lifestyle - from the weekender to the full-time RV family. If he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. This shouldn't be happening. State: Arkansas. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The same way they want they money on time, Included my vin number thor vegas **** 2022. Thor Motorcoach Logo linking to Home Page. This has all been dragging on for far too long. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. The best of Class A amenities and more power than a Class B. Our diverse product line includes many of the world's most recognized gas and diesel-powered motorhome brands. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. ****** informed me that they would review each item on a case-by-case basis and if they would elect to help resolve the defects in workmanship it would be on a good will gesture. When I tried to bring it back in, it came in a few inches and then stopped. Just for good measure, recheck those easy to access fuses in the panel in the coach. I WILL BE SENDING MULTIPLE EMAILS TO ********************************* WITH ATTACHMENTS CONFIRMING EVERYTHING THAT WE HAVE DONE ON OUR PAR AND OUR CONTINUED EFFORTS ACTING IN GOOD FAITH. Plus tax, title and license. 2022 Thor Motor Coach Four Winds 31WV Overview | Beckley's RVs. I was given a few numbers of service centers and I had to contact them. Across from the sofa is a booth dinette. "I called the retail customer and discussed their frustrations with the jumps/hoops back and forth between ******************** they've experienced with a fuel line concern they are having. A handy closet can be found just outside the bathroom door for clothing storage and more.This unit is also available with a Chevy 4500 chassis. Based on what was submitted to Thor, we see no warranty concern. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Thor motor coach four winds 24 f e350 chassis. A Thor representative will be contacting you shortly to review your pictures and come up with an amicable solution. A Representative from Thor Motor Coach has reached out to Mr. ******** and confirmed that **** will take care of the invoice with ****. 2. Consult with your selling dealership or contact Thor Motor Coach, Inc. directly to confirm what standard and optional equipment was installed in your motorhome at the factory. Everything with the purchase of this motor home was professionally handled by a group of really nice guys. can discuss the resolution. Do you need a one-stop shop for all things RV-related? . We want **** to act in good faith and resolve these longstanding issues. Thor motorcoach was going to contact ******* to get pictures and, a quote for the repairs and then they were going to call us back so we. Look in house battery compartment. we do not have any videos here. This just sends them a link to it so they can take a look. Also if your GFI isnt easy to locate, you may have one on the inverter itself. Thor Motor Coach. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM . Submitting a response indicates a willingness to work with customers to make things right. ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. This Class C is located in Mesa, Arizona and is in good condition. Our 2019 ************ Motor Coach seats have started to completely disintegrate. We also felt that ************************* bid was very low considering ******* ***** wanted $7,500.00 to do the job correctly, which **** rejected. Your luxury Mercedes Sprinter motorhomes. Mr. ******** needs to arrange pick up with the **** dealership. "Out of warranty" is a slap in the face being that the issue was reported months into ownership and shows me ****'s warranty policies and procedures are clear as mud as well as down right deceitful to their customers. The RV is a Thor ******* **** 2019 and the vin#*****************. Check whether the batteries are charged enough. Awning attempts to extend while driving. Not just one but every single seat in . Call 248-662-9910 or fill out the contact form to learn more. **** has not acted in good faith, as the documentation will show. The other is a inline fuse, wired off the use,store relay battery lug. You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. AMAZON LINK:. Brand: Thor Motor Coach. Save your favorite RVs as you browse. Solar panals not bolted properly to roof.Propane sensor faulty. Description. 15 amp. I purchased unit as it comes from manufacturer with a seamless roof. Thor Motor Coach Fuses and Breakers Reset and Replacement - YouTube 0:00 / 4:41 Intro Thor Motor Coach Fuses and Breakers Reset and Replacement Thor Motor Coach 51.3K. ft. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. Want to make us an offer on the {product}? Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. Diesel and gas-powered chassis options. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: One look at this full-wall slide out coach and you'll be hooked! One previous owner purchased it new.We have had multiple issues with the coach. Hello all, new to the forum and a first time RV owner. I have a full side slide on my 2016 Thor Ace 30.2. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. We will have a representative reach out within ********************************************************************** repairs.Your generator will have to be serviced by Onan/Cummins. See us for more details. JavaScript is disabled. Residential Refrigerator w/Ice Maker (31W), Large, Double Bowl Stainless Steel Sink (N/A 22E), 3-Burner Gas Cooktop with Oven (STD 28Z, 29G, 31E, 31L & 31W), Convection Microwave Oven (N/A 31E, 31L & 31W), Denver Mattress Queen Size Bed with Bedspread and Pillow Shams, Shower with Retractable Door (23U, 24F, 26B, 28Z, 29G & 30D), Cab-Over Entertainment Center with 40 LED TV, Blu-Ray Player & Sound Bar IPO STD Living Area TV (31E, 31L & 31W), 32 LED TV in Bedroom (OPT 22B, 24F, 26B, 28Z, 29G & 30D / STD 31E, 31L & 31W), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (30D), Storage Area with Shelf IPO Exterior Kitchen (29G), Battery Tray that Holds Up to Four (4) Batteries (31E, 31L & 31W), Rapid Camp Wireless Control System (31E, 31L & 31W), 15,000 BTU Roof Front Air Conditioner IPO 13,000 BTU Standard Air Conditioner, Holding Tanks with Heat Pads (STD 28Z, 29G, 31E, 31L & 31W), Solid Surface Kitchen Countertops & Sink Covers, Enclosed Sewer Area for Sewer Tank Valves. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. If Tristen needs additional documentation, I will also be happy to send it. It is the original claim. Step inside and find a 68" jackknife sofa to the right of the entry door. The slide ran very slow, it always seems too. Took a good 2 hours drive and they are still dead. Front Bunk oFront Bunk continues not to go up and down evenly Generator oThe generator shuts for no reason at all.We are requesting Thor Motorcoach (TMC) support to cover these items. Non-smoking and pet-free. Brand: Thor Motor Coach. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: Cushioned Seating Under Bed Full Bath Two Burner Gas Cooktop 15' Power . After changing the engine battery the radio and backup camera will not work. The park/travel switch on my coach does not switch the radio to the coach batteries. Number Of Televisions. waiting for the repair shop to let them know what the bill is I didnt know then well proceed, We are waiting for a call from Thor motor Coach coach we received an, email on 11 **** I guess I said the complaint was resolved but it was, not. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Why not the flooring costs? The Border Hookups Hit The Road With A New Song. All warranty info is typically reserved for new units and is subject to specific terms and conditions. We have called and talked to everyone there is possible and no-oneappears to be able to help us with this problem. ft. Refrigerator, Sink, Portable Gas Grill & 1000- watt Inverter (29G). Of course, we should have known that such a low bid was not reasonable to complete the labor, after the three other bids we received were so much higher, but we were desperate to find someone, anyone to do the work. Rear Bath. . Manufacturer-provided pictures, specifications and features may be used as needed. Meet the redesigned A.C.E. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. Largest Family-Owned RV Dealer In The Nation. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. Contact Us. Would be a great hunting rig! Thanks for the suggestion. I am rejecting this response because:Customer (******************, owner of said vehicle: 2022 Thor Freedom Elite 23HF Motor Home) has identified issues and concerns in original complaint that have not been answered or addressed in this response from Thor.The reply from Thor "confirmed" that payment was made to ******* **** and arrangements could be made to pick up vehicle. My husband was ill and could not drive the coach to *******. My question: Is there a definitive reason why the driver's (chassis) radio is not mounted/wired in a standard fashion? Even has King Size bed and two, My father and I purchased a class c motorhome from giant RV and it was the most easiest process ever. The pivotal combination of large Class A amenities with more power than a typical Class B RV. +26. It may not display this or other websites correctly. Many of our friends with newer coaches report this same issue.I AM REQUESTING THE FAILING COMPONENTS BE RECOVERED OR REPLACED BY *****I am exhausted from pursuing constant repairs on this coach. $97,999. We have a water leak and it has caused extensive damage. There is an additional five amp inline fuse in the radio's hookup circuitry near the radio itself. Our 2019 ************ Motor Coach seats have started to completely disintegrate. To Whom it may ******************************* face="Verdana">On December ***************************** from Thor Motor Coach reached out to me by phone. Now all of a sudden ********************************* says that everything is null and void since so much time has passed, even though we have emails from ***************** stating that once things opened up after the pandemic, and we could travel, anything under warranty that was reported to Thor while under warranty would be covered, after travel restrictions were lifted, and we could get the coach in for repairs. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. Not sure where the in line fuse is located any help locating would be appreciated. Posted January 8, 2016. ever heard of youtube, videos take HUGE SPACE< gotta be rich to host those videos' and they are. Built-In Skylight. On mine there is a pin hole and we stuck a safety pin in and, Thanks all. While I can understand you the manufacture did not get proper photos or video's needed to properly represent the issue I don't fully grasp how that then would become my problem wherein I'm responsible for getting this material when it just left your branded dealership. As an industry leader in innovative design, Thor Motor Coach builds a variety of unique styles, sizes and floor plans that feel custom-made at a competitive price. They found mold under the floor covering. If you are in the market for a class c, look no further than this 2019 Quantum KW29, priced right at $106,000. Similar to driving an automobile featuring a cab/cut-away chassis, but with more space than a traditional Class B. ********* in **** had the coach for six weeks only to decide in the end not to do the job. Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu. Login to the Owner's Resource Portal to view manuals for older model years. Upon the completion of our conversation, I contacted the dealership and made an appointment for March 3rd, 2023 to get an estimate that I can provide back to Thor Motor Coach. All Advertised Prices Expire daily at Midnight. Thank you. Satellite. The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. Thor Motor Coach, Inc. reserves the right to make changes, substitutions and improvements to its motorhomes without prior notification. UNABLE TO GET AHOLD OF ANYONE AT THOR THAT COULD CARE A BIT!!! This is a MSRP $190K Class A Motorhome. I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. Posts: 2,166 THOR #11781. State: Texas. I think that is the Thor way. This clearly implies that **** knows full well that the labor costs to do the work on our coach far exceeds the $2,000. After purchasing the RV, and driving down the road 100 miles, we found the roof started bubbling and alligatoring. Stock #46257. He was so laid-back and his knowledge was extensive on the motorhome. RVers Ask: What's The Best Way To Sell An RV? It is winterized and sitting in my driveway for the winter. Have you tried pushing in the "very little" reset button top left? Begin with this one! Please see us for a complete list of features and available options! He was advised for this to be reconsidered he would have to submit documentation including pictures of what his concerns are, in which he stated he would do so when the weather permits. How can **** choose to refuse to fix this chronic and widespread issue? UPDATE FROM ORIGINAL COMPLAINT SUBMITTED TO BBB: Effective on Friday, November 4th, all incoming phone calls to Thor were automaticallybeing routed to **** based on my telephone number caller ID. Save. Used 2022 Thor Motor Coach Challenger 35MQ $169,999. ****** informed me that Id have to get an estimate for each of the defect items. Nobody will build them better. Across from the bed there is even a place for an optional 32" LED TV. 2003 Thor Motor Coach jazz. or call the glass man in town? We have sent the invoice for labor charges to ****. Want to request a quote on this unit? If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. Please send them into the rep you have been working with, or we can reach out to the dealership your coach is at, to obtain photos noting the concern. As I have stated countless times. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. Based on the pictures provided to us, there is no repair to be made. Stock Number I HAD 5 **** DEALERS REFUSE BECAUSE DON'T HAVE THE CAPABILITY TO HANDLE MY SMALL RV TO RUN DIAGNOTIC TEST on why the SERVICE ENGINE LIGHT is on! I admit, we were naive in thinking that the labor charges could be so little for such a job. This is leading me down a path of no confidence in THOR, as well as potentially never doing business with them again, it's simply bad business and I would also hope to educate any of their potential customers on what their ownership experience with **** will be like after a six figure purchase. I am not in a place where I can plug in and charge the house batteries. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. The update from ***, service advisor, wanted to let me know that they are now dealing with Thor Warranty on exactly what they expect ******* *****, authorized Thor Warranty dealer, to do with an issue of replacing the wrong size fuel hoses creating an evaporation leak on the vehicle and therefore creating error codes through the SERVICE ENGINE SOON light that ******* ***** does not have the capability or facilities to perform this task of repairs to include diagnostics to ensure if they could fix the issue, would clear the fuel evaporation issue errors and reset the SERVICE ENGINE SOON light. You must log in or register to reply here. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. 2022 Thor Motor Coach freedom elite. * This post was edited 03/23/19 02:00pm by bobndot * They gave **** rv support ***********. Probably have to pull radio out to find inline fuse. My Thor dash radio is also powered by the house battery. Then to ********* in ****. Thor MoTor CoaCh LIMITED WarraNTY 4 Thor MoTor CoaCh LIMITED WarraNTY WhaT ThE PErIoD oF CoVEraGE IS: This Limited Warranty provided by Thor Motor Coach Inc. ("Warrantor") covers those components, assemblies and systems of your new motor home not excluded under the section "What is Not Covered", when sold by an authorized dealer. Message. They found lifetime clients and we will never hesitate to recommend them to anyone in Quebec looking, Like most: Thanks for all your help. Does not include Hitch work or accessories. You probably have to pull the radio out to find it. We have taken our coach to *************** in ***********, ** to have the work completed by a certified tech. She agreed to wait till it is safe to drive the coach to get the estimates. Prepare lunch on the two burner gas cooktop, or use the convenient convection microwave. Multiple calls, travel, estimates, no results. You'll enjoy hassle-free set up thanks to the Rapid Camp + multiplex wiring control system, and there is a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you . At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not. Here are some of the most common reasons why your RV generator won't start: Low Oil Level Battery Issues Lack of Fuel in RV Old Fuel A part is broken and needs to be replaced The generator is old and worn out . I asked ****** if we could wait till March before I would attempt to drive the Coach due to the winter weather. The roof is made to expand and contract with the elements.If there are pictures showing a concern, we would be more than welcome to review those pictures. The repairman found that the slide on the motorhome was installed incorrectly its off 1/2 in. You might find those release tools with the manual for the radio. We apologize for the frustration you have had, we will have a representative call you and assist in setting up a case # with **** service.If the concern is truly chassis related, that would have to be facilitated by ****. All good. 2017 Thor Challenger XE Rear and side cameras and radio not working. After ******* ***** had our coach for almost a year. We have many issues with the flooring, as well as a heating breech that causes the flooring to ****** when the furnace comes on. Description. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more!Step inside and find a 68" jackknife sofa to the right of the entry door.
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