And remember to explore more Hays Travel Discount Codes at haystravel.co.uk. 23. If you wish to add an additional baggage allowance at a later date, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. 11.4 We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). They may limit or exclude the supplier's liability to you, as well as in accordance with applicable International Conventions. To avoid any issues, it is recommended that you get written permission to fly from your doctor or midwife. If you wish to add on this service at an additional cost then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. HAY Booking Reference Lead Passenger Surname Private transfers generally cost more than choosing a coach or shuttle bus transfer. Portugal. If any of the travel services are not performed in accordance with the package travel contract and we dont put that right we may be liable to offer you compensation, but within the limits of the law and the terms of these booking conditions. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. There is a $14.00 fee charged for each new or renewed ESTA application. However, in some areas, this may be earlier. In 2018, Hays Travel's turnover topped 1bn for the first time, and staff were rewarded with 100 for every year of service, regardless of their role - a handout of more than 1m. The letter should confirm your due date and state that you have been examined and are not likely to go into labour within the next 72 hours. The trip must last more than 24 hours or include an overnight stay. Please ask us to confirm what protection may apply to your Compare pay for popular roles and read about the team's work-life balance. Passports, Visas and Health If you need to organise a new passport, please allow plenty of processing time before your departure, although you can pay an additional fee to via the Post Office Passport Check & Send Service to expedite UK passport delivery. How many stars would you give Hays Travel? The supplier's booking conditions will apply to your booking and we advise you to read these carefully as they contain important information about your booking. Canaries, View For more information about financial protection and the ATOL Hays Travel Money Prepaid Currency Card is issued by PrePay Technologies Limited pursuant to license by Mastercard International. Please ask us for details at least 72 hours before your outbound flight. I think my tickets are incorrect, what can I do? From time to time, renovation or refurbishment and its associated noise are unavoidable at a hotel. Accommodation Ratings and Standards Tap water is generally regarded as safe to drink in developed areas such as mainland Europe and America, especially in major cities and resorts. On balance, we believe that the second option gives our customers the best chance to compare accommodation. In all other respects, you will be subject to the airline's terms and conditions which you must refer to on the relevant airline's website. "Sadly, out of the 53 companies rated, only 17 were net positive. Prior to that he worked for tour operator Vacations to America as product and partnerships manager after spending nearly 20 . 1 views . There are, however, some exceptions. also . The town received municipal rights in 1253. It is advised to choose a sunscreen that protects against both UVA and UVB radiation from the sun. 14. Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. We would love it if you could leave your feedback, positive or negative, telling us about your booking experience. *Please note that this varies depending on the tour operator. 13. Primary Menu city on a hill kelly kinicki. If you do receive an ATOL Certificate but all the Passengers who have not applied for and received travel authorisation via the ESTA programme prior to travel, may be denied boarding, experience delayed processing or be denied admission at their US port of entry. There may be a cut of time before arrival for submitting assistance requests to your chosen accommodation, so we ask you to let us know as soon as possible. Booking extra luggage allowance before travelling can save you money, compared to paying at the airport. What is ABTA and what does this mean for me? More information can be obtained via the following website https://www.gov.uk/browse/abroad/passports. Packages that include a flight element are financially protected by the ATOL We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. Our obligations to you may vary depending upon which arrangements you book with us, and we set them out clearly below. The name on your ticket should match the name as it appears on your passport. Please ensure you read the specific airline terms and conditions. Bank transfer is a simple, speedy, secure way to make a payment directly from your bank account. Low cost airlines do not offer this facility, however, many will offer a pay-on-board trolley service during your flight. They simply don't listen , quick at taking your cash but not interested when there is a problem total waste of time . services. Please ask us for full details. An ATOL Protection Contribution of 2.50 per passenger is payable to the CAA on package bookings and this will be reflected on your booking summary as a charge for "ATOL fee". 3. They have cancelled, so you have a legal right to a refund in 14 days. Incorrect or incomplete information may result in your journey being delayed, either at check in or immigration. These are intended to give a guide to the services and facilities you should expect from your accommodation. Then the second stage is a 1 to 1 interview where you're given the task of booking a holiday, didn't really spend much time doing this but recommend bringing notes for peace of mind. The service provided will be the same as received by a person covered by the country's insured medical scheme. Find out what works well at Hays Travel from the people who know best. 1.2 We act only as an agent. Each component will be provided by different third party providers of the products you have selected. A request to cancel a booking must be made in writing by the lead passenger. If you have made either a hotel only or flight only booking, then the options available to you will depend on the relevant airline. Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our obligations to you are affected by any circumstances which we or the supplier of the service in question could not have avoided even if all reasonable measures had been taken. Get 65% Off Hays Travel Deals For NHS Staff The top offer of Hays Travel has been delivered to you: Get 65% off Hays Travel deals for NHS Staff. Write by: . We accept no responsibility for any information about the arrangements that we pass on to you in good faith. Complaints If you fail to travel with adequate insurance cover we will not be liable for any losses in respect of which insurance cover would otherwise have been available. It is important to check the 'use by' date on your sun creams, as most only last around 2 to 3 years. You need a passport to travel and will be prevented from boarding your flight if you do not have one. Additional luggage allowance, for items such as car seats or golf clubs, may incur an additional local charge, but we will be happy to arrange this for you if you contact the telephone number or email address provided on your Hays Travel Booking Confirmationprior to departure. Balances for holidays which are not currently cancelled are still due to be paid, or you could lose your deposit and pay charges according to the booking conditions. Is it possible to change a name on my booking? It lets you see your account balance before you approve the payment, and means you benefit from bank-grade security and no shared card details, as the payment is handled entirely by your bank. booking. All major currenciescan be ordered online via the Hays Travel website or are available from your nearest high street branch of Hays Travel. Shared on 13 February 2019. How can I arrange assistance for my flights? 15. Since its beginnings in 1980, Hays Travel has grown substantially, but it's still focused on helping families and individuals plan exciting holidays. A shuttle transfer is usually via a shared coach or bus service. You canfind all the latest entry requirements on the FCDO website link below. Holiday departures with the firm are due to . These documents include: A valid passport, an appropriate visa (where required), travel insurance documents and health forms such EHIC. 11. The standard of accommodation and board basis on an 'allocation on arrival' holiday are guaranteed. The travel agent and tour operator has no debts and the. When you make a booking your contract (or contracts) will always be with the supplier(s) of the travel services you have booked. How can I book multiple rooms for my holiday? Hays are not interested in helping with compensation , refer us to the airline who then refer us to Hays as we booked through them . If applicable we will charge an administration fee for supplier failure cover which will be shown on your booking confirmation. Certificate go to: View We are working hard to administer all refund requests from our suppliers. Your private transfer will be waiting for you when you arrive at your destination airport, and will provide a speedy door-to-door service to your accommodation, without any stops en route. If the government advises against travel at the time youre due to travel, your money is protected and you will be able to consider your options about rebooking or having a refund. protected. This figure denotes a decrease . Use the app to fully manage your travel card account and stay in control of your holiday finances. We shall certainly return to Hayes for our next holiday. What does API mean and who do I give this information to? Edinburgh, United. If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. 1.1 These booking conditions, together with our privacy notice and any other written information we brought to your attention before we confirmed your booking, apply to your booking with Hays Travel Ltd of Gilbridge House, High St West, Sunderland SR1 3LH ("we" or "us"). Youll then be automatically redirected to the banks webpage or app, where you will confirm its you using your normal method and approve the pre-filled details. Drinks made using boiling water are also safe to drink. If you are unsure on who you provide your API to then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. Please note it is your responsibility to make sure you allow adequate time to check in and airlines are very strict about this. "Administration Fee for Supplier Failure Cover" (see Your Financial Protection below) If you live in Walesand have been fully vaccinated, visit the Welsh Governments website tofind out how to get your NHS COVID Pass. Introduction If the supplier offers alternative arrangements or a refund, you will need to let us know your choice within the time frame we stipulate. What should I check with regards to my passport? not be ATOL protected. If You Want To Change or Cancel Your Holiday Can I change my hold baggage allowance once I have booked? If you need any further assistance please contact your local branch, orthe person who made your booking. We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment. Tyne and Wear, SR1 3NA. Join the 762 people who've already contributed. We shall certainly return to Hayes for our next holiday. Your one stop award-winning shop for flights, hotels, cruises, tours, currency, travel insurance and. The FCO (Foreign & Commonwealth Office) is the British government department that issues advice as to whether a country is considered unsafe to travel to. On some occasions, you may arrive in the early hours or during the course of the morning; in which case, your accommodation should be available immediately this is classed as the first night of your holiday. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Who will pay if I need to be hospitalised overseas or flown back to the UK? Hays Travel Leicester Oadby - Services | Facebook Log In or Create new account Community See All 820 people like this 842 people follow this 2 check-ins About See All 70 The Parade (4,651.05 mi) Oadby, UK, LE2 5BF Get Directions +44 116 412 5882 Contact Hays Travel Leicester Oadby on Messenger www.haystravel.co.uk Travel agency Passengers take full responsibility for their own luggage on all types of transfers. Hays Travel have partnered with Collinson Group to help you with the testing process. Read 76 customer reviews of the Hays Travel & compare with other Travel Agents at Review Centre. That might sound perfect to you - stock up on foreign currency via the same people who are organising your trip. Should you require treatment while abroad or need to be flown back on medical ground to the UK, you can contact your travel insurance provider on their emergency contact number for further advice. How long will it take for my booking confirmation to come through? Its your responsibility to make sure you meet any entry requirements, includingarrangingand paying for tests where youre required to do so. Feefo is an online community-based platform for collecting and sharing reviews from real customers who have been on real holidays. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to three times the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). Please note that you will need the six-character verification code we sent by email or text message. Hays Travel has appointed Andrew Pickering in the new role of partner marketing manager. TUI Refund from Hays Travel Finally came through. You are paid holiday to the value of your holiday entitlement. If you require prescribed medication for a health condition, you should talk to your GP or Practice Nurse about travelling before your holiday, as they will be able tell you if you need to make any special arrangements. For information on passport/visa requirements and other general travel requirements, please visit https://www.gov.uk/browse/abroad. 9. He has contacted Hays Travel, an independent travel agent chain with more than 400 branches in the UK, and says he was told he would receive a refund within 28 days. If you are traveling to a long-haul destination and wish to add this service at an additional cost then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. We are a Member of ABTA, membership number J3665. Neither we nor the supplier accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. When travelling to the USA, what kind of currency should I take? Restrictions may still apply to the country you're travelling to, and you may be required to wear a face mask on flights, cruise ships, and in resort. 12.3 We provide security for flight-inclusive packages where we are the organiser through our Air Travel Organisers Licence number 5534 issued by the CAA of 45-59 Kingsway, London WC2B 6TE (www.caa.co.uk). Britannica Quiz. We advise you visit the relevant airport website for information on which terminal your flight will be departing from. Some airlines require a letter from your GP giving details of your medication, as well as the name of the health condition that you require the medication for. It lets you see your account balance before you approve the payment, and means you benefit from bank-grade security and no shared card details, as the payment is handled entirely by your bank. You should take a note of any reference number or contact name when reconfirming. This required information includes your passport details and your contact information. How far in advance can I book my holiday? The ATOL protection does not apply to all holiday and travel Is it safe to drink tap water whist on holiday? booking. This information may also be available on your departure airport website. | Read 161-180 Reviews out of 726 Adequate travel insurance is a condition of your contract with either us or the supplier in question, as applicable. 12.1 Depending upon which arrangements you book with us and how they are booked, your travel arrangements may constitute a package holiday where we are the organiser under The Package Travel and Linked Travel Arrangements Regulations 2018. Take your Hays Travel Card with you . Try and also pack a spare supply of medication in your suitcase or hold luggage where possible, in case you lose your hand luggage. To ease your preparations for your holiday and to put your mind at rest about what you need to do; we have collated all the latestCoronavirus informationonto one easy-to-use page. We do not use the first option to set star ratings, since standards vary so much from country to country and are often based on local opinion. If special assistance is required, you should notify us at the time of booking. Please note that any local taxes and expenses will be payable to your accommodation supplier in resort on check-out. It may be a good idea to travel with a copy of your prescription. You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. Hays is a big concern . If you are unable to travel because of the Coronavirus you are entitled to a refund. Policies vary between airlines, so it is best to ask about restrictions when booking your flight. We may collect this on their behalf and you also must pay us any applicable administration charges. Yes, children require their own passport to travel abroad. "ATOL fee" (see Where we are package organiser below) Application forms are available from Post Office branches that offer the Passport Check & Send service, or you can request a form online and it will be sent to you in the post. A private transfer is a taxi or other vehicle reserved exclusively for your party. If you would like to upgrade your hold luggage after booking, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. Youre fully vaccinated from 14 days after you have your second dose of a UK government-approved vaccine. If you have not heard back from us within the timescales quoted then please contact your local branch or agent where you originally booked your holiday. 10.1 The contract for your arrangements is between you and the supplier and any queries or concerns should be addressed to them. For TUI or First Choice, click here to pre-book your seats. All relevant documentation required for travel can be accessed and printed via the 'MY BOOKING' section of the Hays Travel website. If you are unable to use our self-service solution please contact Hays' Shared Service Centre on 0203 727 2977 to arrange payment. How do you decide which star rating to give each of the hotels on your site? Hays Travel made the surprise announcement in October 2019 that it was taking charge of all of Thomas Cook's 555 travel agents across the UK, after the 178-year-old firm went out of business. All tests can be booked with Collinson Group via this link: There are no longer any testing requirements for re-entry into the UK, for vaccinated and non-vaccinated travellers, The Passenger Locator Form no longer needs to be completed for re-entry into the UK, for vaccinated and non-vaccinated travellers. The latest FCO travel advice can be found here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. Your Financial Protection For holidays due after that, we await further advice from the FCO. Youll find all the latest country-specific information on testing and entry requirements on theForeign, Commonwealth, and Development Office website. Your experience matters. The ATOL scheme does not encompass accommodation only or flight only bookings. 20.2 Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Can I take liquids on-board the aircraft? How can I find out if it is safe to travel to a particular country? Failure to disclose relevant information will affect your insurance. Yes, we can often just change your whole holiday to the same date next year or an alternative date if required. "Service Charge" a charge for the booking agency services we provide to you. You should also always carry your medication in a correctly labelled container, as issued by your pharmacist. What luggage can I take on my hotel transfer? Hays Travel, which took over Thomas Cook late last year, have launched their "peace of mind" deal where customers will receive a 100% refund on selected holidays should they decide to change . All you need to do is click on the Bank transfer button on the payment page or email and select your UK bank. Thank you once again for booking with Hays Travel. These booking conditions are governed by English law and the parties agree to submit to the exclusive jurisdiction of the courts of England and Wales. AE of Telford writes: "When our holiday, booked with Hays Travel, was cancelled we were offered the same holiday for next year. It may be a good idea to travel with a copy of your prescription. Join the 888 people who've already contributed. Hays are fobbing you off. Hays Travel is a different animal to the souped-up, debt-fuelled, bonus-happy beasts of the City, such as Thomas Cook and Carillion. 12.4 When you buy a package holiday where we are the organiser which doesnt include a flight, protection is provided by way of a bond held by ABTA of 30 Park Street, London, SE1 9EQ (www.abta.com). The European Health Insurance Card (EHIC) replaced the E111 form in January 2006 . Don't do it. For more information about financial protection and the ATOL Foreign, Commonwealth, and Development Office website. If we cant resolve your complaint, go to www.abta.com to use ABTAs simple procedure. . Make sure you allow seven days for the letter to be received. Insurance Most countries now require passports to be valid for at least 6 months after your return date. Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned. 4. Welcome to Hays Travel Learning and Development HUB. Further information can be found at. However, as package organiser we will be responsible for the performance of the travel services included in your package, irrespective of whether those services are to be performed other travel service providers (our suppliers). If you are choosing to book on our website, the relevant conditions can also be viewed by clicking on the following link: https://www.haystravel.co.uk/terms.phtml, Hays Travel Ltd takes data protection and the safety of any information we collect from our customers very seriously and follow industry compliance guidelines.
