Pisano reached out toElliott Advocacy for help. So the only person who can do that is them. By now, TK was angry, frustrated, and worried about how hed get home. Each bag stored under the bus must be appropriately tagged. Greyhound said that while it does not use metal detectors at all of its locations, its safety practices are similar to other bus companies. Find a bus stop, track your bus or get discounts, Reserve your ticket online and pay with cash at over 32,000 retailers, We offer E-Ticket and other ticket delivery options and ways to pay. They apologized. You may have to get a new ticket printed. From their website. Mix of government-subsidized services, Indigenous-owned bus lines, startups and ride shares to fill the gap. It automatically updates every one to four minutes, pulling data from three tracking systems installed on all of Greyhound's buses. Here, they waited over seven hours for a transfer ticket to New York their original destination, and were given a $7 food voucher. I would have also made my own arrangements for a hotel after this Greyhound bus delay and found another way to get to Oakland, which you did. Elliot took a look at Greyhound contract and drew issue with one clause in particular, where it explicitly says its not responsible for failing to maintain its buses.In other words, the radiator problem [Pisano] experienced was preventable by Greyhound, but the company says it isnt liable. I wrote a letter to Greyhound asking for a refund, and followed up a month later. Discuss anti-gun legislation. See why Jasons job is the adventure he dreamed of as a kid. Lost or damaged baggage Well do what we can to help reunite you with your stuff. Greyhound should have sent a replacement bus for you and the other passengers promptly. Greyhound is not fussy like airlines (and Megabus) about travel dates. Can I get a refund? he asked. If there are enough people they will just run another bus. What happens if you miss your Greyhound transfer? Lencoski suffered a brain injury and a badly hurt leg. If Greyhound somehow was responsible they will print you a new ticket for free. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. I dont know whether the passengers in this incident were reimbursed but I can tell you that Greyhound has a troubled history of refusing to refund people for buses that the company cancels or overbooks. Making you wait 10 hours isn't reasonable. The passengers are exposed to very unruly people. In other words, the radiator problem you experienced was preventable by Greyhound, but the company says it isn't liable. Im talking about refunds. If you travel by Greyhound bus often enough then there is a chance that you might be on a bus that breaks down. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Find out how to get a full or partial refund. What happens to atoms during chemical reaction? I woke @ 4am to take a 5:40 bus which was supposed to get me there by noon. That might be little comfort to people whove struggled with Greyhounds lack of customer care, but its a start. The bus was slightly delayed. I am an overseas visitor. These passengers have just had their plans disrupted, their lives threatened, and their mental health challenged. Around 1 p.m. the driver announced that a bus from San Francisco five to six hours away had left at 12 p.m. How insane is this? Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I list the names, numbers and email addresses of the Greyhound executives on my consumer-advocacy site. Greyhound is not liable for any inconvenience or expense caused as a result of such a delay. They also have a phone number to call for customer support (214) 849-8966 or 800 531-5332 (for Spanish speakers) which Im putting here in full as it can be hard to find. Instead, she took a local bus back to Arcata, spent a night in a hotel, and boarded a fresh bus the next day. The link has expired - don't worry, click to resent a new click. Where is the duty of care by Greyhound? travellers can consider to Greyhound services: Route cancelled: Calgary - Kelowna - Kamloops - Vancouver. I traveled with greyhound bus from bakersfield to LA. These cookies ensure basic functionalities and security features of the website, anonymously. To get a refund, they gave him a paper form and told him to mail it in. [But] its contract promises to make alternate arrangements which may include covering your hotel for a night. Pisano was refunded in full after he interceded on her behalf. It agreed to refund your ticket and cover your hotel costs. Theres no way we can give it to you on the spot, they said. The worst bus company to book with. I boarded a Greyhound bus from Arcata, Calif., to Oakland, at 9:30 a.m. A few miles down the road, the bus broke down on Highway 101. The passengers and the driver safely disembarked, shaken, but in good health. That might not be a lot to some of the cities residents, but San Francisco famously has a hugeincome inequality problem. I still think Greyhound is a great way to travel the country if you are on a tight. Greyhound is fine. Analytical cookies are used to understand how visitors interact with the website. Youll have to contact Greyhound. The bus left. BusTracker allows you to search for a bus by schedule number, departure city or. Whether it comes that night or the next day doesn't really matter. (but many report they don't respond) and Elliot lists a number of alternative contacts on his website, including, Your rights, for most cases, are limited, restricted to what the customer service rep that day might offer.You can also file a complaint with the Department of Transportation, But this behavior is hurting Greyhound's bottom line. 1 Answer. The only exception would be something like peak v. off peak. Enter your email and we'll send over your details. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I write about the intersection of technology and culture. A: Greyhound should have sent a replacement bus for you and the other passengers promptly. Making you wait 10 hours isnt reasonable, he wrote on his website. All access homepage - Access upcoming trips, book a new trip, find travel inspiration, station location information, and track your bus directly from the home sc Toilet is very smelly! In December 2018, a Greyhound bus traveling from San Francisco to Los Angeles burst into flames. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. It comes as no surprise then that they have an F rating by the Better Business Bureau. The bus shortly broke down due to a radiator problem. This was a very unfortunate and inconvenient experience for me, she told Christopher Elliott ofElliott Advocacy. You may then use this voucher to book a new . Discover free outdoor shooting areas. Use your rewards to save money on future trips. This is a BETA experience. You can use either your email or Road Rewards Member ID number to sign in. Well, theres a Greyhound Bus Help Twitter account, but they have such a volume of inquiries that they don't respond to every case (they didn't with John). When there is a different carrier involved, they can reschedule their trip, however, to receive a refund, customers must contact that carrier. "Carrier is not responsible for delays caused by breakdowns, road conditions, weather or other conditions beyond carrier's reasonable control," it says. Tim Mclean The story began almost 24 hours ago. You bought this on Greyhound.com, and sent the funds to them, they explained. He rented a car from Hertz, and drove to his mother's house. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. To complete the application, two signatures are required. On weekends and during peak travel season, this process may take longer, so arriving an hour before gives you more wiggle room. 1st under the bus bag is free, 2nd one is free with our Flexible fare, or 2nd & 3rd $20 each with all other fares. There will be a $20 fee if you were the reason you missed your bus. boarded a Greyhound from Arcata, California to Oakland, California. However, according to most riders, this is a rare occurrence! All in all I would do them trip again. Discuss all aspects of firearm ownership. Germany's FlixMobility acquires Greyhound Lines, the iconic U.S. bus company, in $78M deal. We dont have your card details or anything like that on file for security. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. For more details on our mask requirements and other important travel information related to COVID-19 visit greyhound.com/peaceofmind. She was informed that the next bus that could pick them up would be there in around seven hours plus another six hours or so on the road, getting her to Oakland for around midnight. If a person consents to the search, there is no fourth amendment protections relating to the search.. Accommodations can range anywhere from food vouchers to lodging arrangements. Greyhound overbooks us all the time, they said. If you are planning a trip on the Greyhound bus there are a few things you need to know. What happens if Greyhound loses your bag? For more details on our mask requirements and other important . To seek a Greyhound bus ticket refund in person, travel to the nearest bus terminal and complete the following steps: Please bring your photo ID. I also would have made my own arrangements for a hotel after this Greyhound bus delay and found another way to get to Oakland, which you did. To change your ticket, contact Greyhound directly at +1 (800) 231-2222; there is a $20 fee for rescheduling Greyhound tickets. This will also be your ID tag. As a result, I had the unanticipated expenses of an overnight stay plus transportation costs the next day. Apr 29, 2017. She announced that the radiator had lost water, and contacted her supervisor, who said help was on the way. Their unaudited earning results for April - September 2018 indicated that customers are turning to competitors likeMegabus instead. You may opt-out by. TwistedJester. Tripadvisor performs checks on reviews. But what can I do? he asked the driver, who shrugged, and told him he could probably get on the later bus. Never again! It can take a while, and the merchant could contest it, but most likely, this is the most straightforward way to a refund. Pre-purchase parking near our locations to save a bundle. He booked his Greyhound bus ticket one week in advance. [But] its contract promises to make alternate arrangements which may include covering your hotel for a night. Pisano was refunded in full after he interceded, There are more and more horror stories from being sold a ticket on a bus that, . We also use third-party cookies that help us analyze and understand how you use this website. The cookie is used to store the user consent for the cookies in the category "Analytics". View up to date on firearm-related events. An email has been sent to email@email.com, CS Agent: {{AgentName}} Agency: {{AgencyNumber}}. The driver seemed a bit overwhelmed, but I guess she was coming down with the flu. I had so much customer loyalty to them and they returned that with . When the bus arrived, John and the other people waiting in line were informed it was overbooked. You will have to show your ticket whenever . There are more and more horror stories from being sold a ticket on a bus that didn't exist to stolen property and more. If a Greyhound bus hit your vehicle, you shouldn't need their insurance information. No. ( So Cal Metro) Miriam says she bought a Greyhound ticket in November, but the bus skipped her stop without notifying her . You may have to get a new ticket printed. Need a place to park? This can also be your reservation number if you chose to reserve online and pay with cash. In order to be out of harm's way, the driver was able to pull into the small town of Myers Flat. After which, you will receive a voucher in the amount of the ticket's value minus any applicable cancellation fees. Changes only include the date and time of the trip, not the departure or arrival locations. I'm going to tell you about my travel hack. (Pat Fogg . He booked online, on Greyhounds website. ID tags should include your name, address and most importantly your telephone number so we can contact you if we locate your bag, but cant find you. Chat with Local gun shops, ranges, trainers & other businesses. You used to be able to get pretty much anywhere in the U.S. by passenger train, but that's no longer the case. Megabus is not responsible for delays or cancellations caused by traffic, road conditions, weather or other causes over which it has no control. That was the only bus I used to travel. Greyhound did not respond to her request. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Unexpected ways to experience this iconic city. Arrived at the station 30 minutes before, ONE HOUR LATER still no bus. In fact, I was unable to find an example of this happening. However, you may visit "Cookie Settings" to provide a controlled consent. Your rights, for most cases, are limited, restricted to what the customer service rep that day might offer.You can also file a complaint with the Department of Transportation here. She paid $185 for the trip, and they offered her $50. If you have a trip planned that includes transportation on a Greyhound bus, and you have to cancel your holiday, you might be able to get a refund of the purchase price. Even the walk there with luggage was dangerous!! But did the passengers get a personal resolution? Yes, but a charge will apply you can bring three additional items of checked baggage weighing a maximum of 20kg (44lb) each at a cost of $10 per item. After over an hour, our driver said the company was bringing a replacement bus from San Francisco. Check out our featured destinations for some travel inspiration. Box 660691, MS 470 Dallas, TX 75266-0691 Opinions expressed by Forbes Contributors are their own. Despite the best of plans, emergencies happen every day on vacation. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Greyhound needs to get some corporate pride and integrity. These cookies will be stored in your browser only with your consent. I ended up disembarking and taking an uber to save myself waiting for a new bus for almost 5 additional hours. I paid for a premium ticket with no discernible difference from a regular fare ticket. I have not received any response. Making you wait 10 hours isn't reasonable. 1st under the bus bag is free, 2nd one is free with our Flexible fare, or 2nd & 3rd $20 each with all other fares.Baggage allowance at a glance. There will be a $20 fee if you were the reason you missed your bus. They are valid anytime between the two points. Some of their routes are very profitable, but others are only marginally profitable. All tickets are non-exchangeable after the bus has departed. If you miss your bus you can usually get on the next bus. But, it adds, Greyhound will make "reasonable attempts" to minimize the delays or make alternate arrangements to enable bus travel to your final destination. Do they search your bags on a Greyhound bus? In other sectors of the travel industry, that wouldnt fly, he said. Last year, retired librarian Vivian Pisano boarded a Greyhound from Arcata, California to Oakland, California. 22,451 were here. If it's a suitcase, they may ask to check in (which goes in the check in bin in the belly of the bus). We purchased tickets online in advanced for travel. The cookie is used to store the user consent for the cookies in the category "Other. On Feb. 8, regional bus carrier Carl Bieber Transportation of Kutztown, Pa., bit the dust. As a result, I had the unanticipated expenses of an overnight stay plus transportation costs the next day. Pisano wants the cost of her ticket and her extra hotel night refunded. Theres an email: custserv@greyhound.com (but many report they don't respond) and Elliot lists a number of alternative contacts on his website, including Greyhound senior executives such as VP Todd Koch (todd.koch@greyhound.com) and COO Bill Blankenship (bill.blankenship@greyhound.com). The Kamloops -Vancouver option is available . If your subscription endseither because it expires, or because you decide to cancelyour access to Microsoft 365 services, applications, and customer data go through multiple states before the subscription is fully turned off, or deleted.If you are aware of this progression, you'll be better equipped to return your subscription to an active state before it's too late, or . Their operating profit was 10.2 million against 23.5 million a year ago, and their earnings, before interest, tax, depreciation, and amortization were 23.7 million against 40.1 million a year ago (they're a UK company, so I've left this in British pounds). The only exception to this rule is when VLP (Valley Transit) or COP (Capital Colonial) is the carrier. When I pressed the point home how insane that was she declined to elaborate. Find great hotel deals for your next trip. Their unaudited earning results for April - September 2018 indicated that customers are turning to competitors likeMegabus instead. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Even if theres a fire on it. This website uses cookies to improve your experience while you navigate through the website. But I've only ever had to take carry on luggage, so it might be different for stuff you have to put under the bus. A few miles down the road, the bus broke down on Highway 101. If it's a back pack or something similar, you can carry it with you. Later, Erica contacted Greyhound for a refund, but was refused a full refund as she had taken the trip to New York. Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of "How to Be the World's Smartest Traveler." As far as the ticket goes, you can print it from your home, print it out from a kiosk at the bus stand or use your smartphone to scan the e ticket and . In order to have a good, trusting relationship with one's . Erica and her kids, along with all the other passengers disembarked, and waited three hours on the side of the highway for the recovery bus to arrive. Bring 1 carry on bag on the bus with you and store up to 3 bags under the bus. John went to the Greyhound counter to complain, and they informed him it wasn't their problem the bus wasn't their company. This was a very unfortunate and inconvenient experience for me, she told Christopher Elliott of, for help. Greyhound's Terms and Conditions of Purchase & Carriage, the legal agreement between you and the company, says that it is not responsible for keeping its schedules. 1 What happens if Greyhound loses your bag? The company suddenly announced that service would end that day, even leaving monthly . Once completed, megabus reservations cannot be canceled or refunded, but they can be traded in for another journey up to 3 hours before your original scheduled departure. It does not store any personal data. Greyhound Lines - Bathrooms doors. In other sectors of the travel industry, that wouldnt fly, he said. 7 How safe is it to ride a Greyhound bus? I purchased a ticket for bus fare to DC. Your purchase is then saved in your My Greyhound account where you can manage your booking.. You can also purchase your travel on the phone by contacting our friendly customer service team on 1300 473 946; at our Travel Centres; from an accredited agent; and directly with the driver. There's nothing we can do, the driver informed the waiting passengers. Arrive at least an hour before departure. I had no other choice but to take a local bus back to Arcata, secure a hotel for the night and schedule my return for the next day. What are the physical state of oxygen at room temperature? GreyhoundBusGuru.com 1 1 MG Berge High risk business consultant and aspiring writer Author has 215 answers and 1.1M answer views 3 y Related Travelled by Geyhound from Port Authority to Allentown. Allowing law enforcement onboard Cops routinely board Greyhound buses and ask passengers to search their luggage, Theshia Naidoo, a legal director with the Drug Policy Alliance, tells ConsumerAffairs. T/A Bus Driver/Plant Operator (Former Employee) - Greyhound Wheatstone Project Onslow WA - 3 June 2016. Bring 1 carry on bag on the bus with you and store up to 3 bags under the bus. While Greyhound makes every effort to provide on-time service, it does not guarantee its departure and arrival times, which may be affected by any number of factors including weather, traffic, or mechanical problems. The easiest and cheapest way to buy Greyhound Tickets, Passes and Packages is to book directly on our website. Which company took over Greyhound? I was told all USA bus Terminals are manned to ensure safety of passengers in transit.I was shocked to learn that the passengers are on their own for the 5 hours 'layover' at Coquitlam on the 9.50pm bus journey from Seattle to 8.20am arrival at Chilliwack!!?? Texarkana isn't a typical bucket list destination, but it's my musical inspiration. The cookie is used to store the user consent for the cookies in the category "Performance". This cookie is set by GDPR Cookie Consent plugin. @!%*). By continuing to use this site, you agree to the use of cookies and other tracking by Greyhound and third-party partners to recognize users in order to enhance and customize content, offers and advertisements, and send email. You need to submit a baggage claim form at your local terminal within 30 days of arriving at your destination (for lost baggage) or 7 days after receiving your baggage (for damaged baggage), and the claim process takes 60-90 days from the time we receive your form. New Jersey's Resort City with Something for Everyone. If you are unable to travel on your scheduled departure date, you can contact Greyhound directly at +1 (800) 231-2222 and change your ticket for a $20.00 fee prior to the date of departure.
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