3. Does anyone know how to get the GBP payment back? Kind regards, Are there other similar companies to regus that are less expensive or better? Build your presence fast, anywhere in the world. You need to enter CC details for Dragonpass, but not necessarily MyRegus. Regus helps businesses find and create the right workplace for their people. This company is completely disorganized, and crooked. Im sorry if you felt the need to escalate this. Hi Dr. Carrie Jaffe, thank you for getting in touch. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. So I had the opposite problem. Avoid this company at all costs, Permanently closed location with 2 days notice, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL P, Their sneaky contract are scamming customers. Do not do business with this company. The agreement is fixes for a year but circumstances have changed and I have explained that the rent cost will . Note: soon, regus rep will reply to this post with template answer, try to go off topic and tell lies. She advised me to consult the Agreement, which I did. DragonPass also teams up with various third-parties to offer discount single-entry lounge access. It says on their website no hidden fees and that was not the case when i opened an account with them they are hiding the activation fees deeply in their website till this second i can't find it and they requested that from me and kept adding late fees till it got to 235 and then they want to report it to the credit bureau i did send screenshots and videos of it is not visible to anyone opening a new account and they said sorry we can't do anything regarding that but when u need support / CS to talk and solve ur problems its literally non existant. Also they thretaten u with debt collector and give all ur personal data for them. Dont believe them they are massive frauds. Sandra Melody Account Number: [protected] No customer service, no support, hang up phonecalls,, no email reaction I understand and appreciate that youre disappointed, and would really like to help. Again, I was given no information about the impossibility of terminating this agreement until the end of 2022. It is also worth checking that our emails are not landing in your spam folder. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. You should request your retainer refund online and it will be refunded within 30 days after your agreement end date. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. So it seems that a lot of people end up with an extra three-month rent when they probably thought they were done with Regus. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Michelle Spire THEY DECIDED TO TAKE A RANDOM AMOUNT OF 600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT! Hi Mike, Im sorry if you felt the need to escalate this. This is for your convenience and in order to avoid any unwanted interruptions in service. This company responds to reviews on average within 3 days. Assistant Global Customer Service at Regus. Whilst moving is not something you were planning on doing, we often find that leveraging the vast amount of workspace that we manage in Illinois can help us locate an even better workplace for your needs. Assistant Global Customer Service at Regus. And answer could take 2-3 weeks! Professional rooms for your next training session, interview, or pitch, wherever you need it. This will surely increase the credibility of your complaint. They will respond to your inquiry as soon as possible. 1. If you don't request the refund, they keep it. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Hope this helps clarify contacts and lack there of and proper notification is still in effect and not excusable by claiming the pandemic. Pricing and eligibility depends on the lounge operator. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. from: 0 per person, full month 0 per person, 5 days a month 0 per person, 10 days a month Enquire now Buy now The perks of a coworking membership. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Obviously, this is an unusual and unpredictable circumstance during an unprecedented time. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? If your home club is closed, please contact our member services department. You may have asked for your agreement to end sooner than the agreed term, which in such case, we cannot do (an agreement is a business commitment which cannot be broken). Drop in and hotdesk in inspiring spaces, where you like, when you likeglobally, Available to access for 5, 10 or unlimited days each month, Enjoy exclusive member discounts and benefits, Access to Regus global business lounge network, Exclusive benefits from health and lifestyle partners, DragonPass and PPG partnerships for airport lounge access, Discounts on business services from global partners, Access to Regus Express locations in global transport hubs. Avoid at all costs. This cost me: Is that price point per person? Michelle Spire Dr. Carrie Jaffe is not an honest person and it doesnt surprise me she is using the pandemic to stop paying her bills or fulfilling her contract. We call this the "Veeto Demand" period. They are scammers, and incredibly dishonest. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. DO NOT TRUST THESE FRAUDSTERS! Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. The offices are comfortable, The office staff are accommodating, always reaching out to help us out. Have anyone walk away from regus hidden automatic renewal. Fully equipped spaces for gatherings of any size. A membership cancellation letter is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. The center itself have no problem and sales are nice before you join. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Not only they refuse to return my deposits they also threaten me with lawsuit I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. They automatically renew your lease without your consent and when u want to leave, they wont return ur deposits. Please note that depending on your email provider it may take a few minutes . Its my understanding a lot of people are using the pandemic to get out of agreements without proper cause and pocket money which should be used for business expenses. they charged me twice and theyre being difficult.. please help. Can I change my membership after Ive signed up? I hope you can assist me in terminating my Agreement, effective 12/1/21 and having Regus accept my final payment of $219 on 12/18/21 as final payment in full. When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. As a result, your current term will end on 31st December 2022. Cancellation Letter Template for Membership in PDF Format, Cancellation Letter Template for Membership in Word [Doc.] DO NOT give them your payment info, DO NOT sign with them. We have a team of specialists available 24/7 to help you find the best solution for your business. You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. Offer expires 08/31/2014. And, therefore continuing the membership is not possible anymore. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. On the other hand, this lease does not prevent Regus from suing the member unless it stops terminating the agreement by not making the agreed payments. Trustpilot is assessing this review in accordance with our flagging process. how to cancel regus membership/account? I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. This place are the worst of the worst. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt. Furthermore, it's our goal to make this an efficient yet very simple process. Sandra Melody Who has the free mental bandwidth to keep track? This is a very unprofessional way of handling the situation as this concerns health and safety. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. Disgusting behaviour. They signed me up for things that I didn't ask for - didn't realize it in the fine print. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, Regus received the letter and allowed me to cancel my agreement with them! I have no complaints regarding your club and the facilities. And why wouldn't he, he is sub-contracted to sell office space. . I paid for the service up until that point. As a Community Sales Manager, you'll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. Membership: 2.3.1. We are in the middle of a pandemic in which both our economy and our way of life have changed, and corporations everywhere have had to make unexpected accommodations. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. In the next paragraph, you should ask the authority for confirmation of cancellation. Around September or October, I asked the Regus receptionist about the procedure to renew my membership agreement, as I had planned to do. At Spaces, the maintenance of our facilities is very important and we can assure you of our highest standards. It then states that you must provide this written notice at least three months before that end date. We have since cancelled that card and the bank has told us that it will stop all attempts on its part if it tries to take more. Do not do business with this company! Who has the free mental bandwidth to keep track? Regus Offers Terms and Conditions Day Office: Quoted price is lowest hourly Day Office rate available. Don't be fooled by that. 2023 Trustpilot, Inc. All rights reserved. I was blessed to have the opportunity to be part of the church. An agreement is a formal business commitment; it should be honored and ended online according to its notice period. Update: a big thanks to the Luton branch who actually decided to look into my account further. And while that hasn`t happened here, the fact is that unilateral treaties like this seem to make it possible. Our virtual offices are available in every major town and city worldwide, so you can represent your business professionally and maximize every opportunity. Hard revenue focused. Take money off your card with no reason, sends money back to wrong banks and tell you to deal with it, put 100 parking tickets on your card with no authority to do so, Honestly avoid these crooks like the plague. For clarity, you were also charged a retainer top up. So many people saying the same thing. "To date, no one has communicated the process to me correctly, or at all, so I didn't get to experience the"great care"that he is referring to. Ts and Cs apply. Hopefully theyre just verifying the card (although thats a large amount) and not actually trying to bill me. If you refuse to pay their bogus invoices they will send you to collections. Ive been their customers for the past 3 years, paid everything in full. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. Kind regards, That exception is made on the understanding that an additional service retainer is payable. Your email address will not be published. Blue membership is free and includes only the discounts. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. And if you don't pay up they'll try to ruin your credit. You are also welcome to discuss these situations directly with the line manager of your local community team, who is in touch with you. Were clear about this from day one. I would love the opportunity to help further but havent been able to identify your account. One such way weve used before, is going through the Gourmet Society x DragonPass portal. Kind regards, Let me assure you that we most certainly do not hate our customers. Best, Read this thread and my post on what to do to defend yourself They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come.I would like you to please confirm the receipt of the letter and the cancellation. you pay $100 for membership for your first five months. It was a nice experience to be able to associate with the Church for so long. I would like you to please confirm the receipt of the letter and the cancellation. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. It's a yellow button near the top of the page. Thank you,Lorraine BruleGlobal Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Ending your membership is a simple process: You should log into your Regus account and click on Accounts > Products > End Agreement. They are thieves and scammers! Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Yes DragonPass also sells lounge entry direct without the need for a membership. I look forward to receiving more information from you. Yes, we do get it back, however for a small business this is substantial amount. Askcenter staff for availability and pricing. However, it is not right for you to post a review anonymously with inappropriate words on this platform without giving us a chance to help you. I have a Regus lease and have been trying to cancel the agreement for the past two months. They are doing it on purpose so they will have excuses of not giving back your deposits, Tip for consumers:Dont ever stay with them due to their dishonest business practices. No refund/credit if less than 5 days. I hope youll continue to serve more and more people and make their life happy and prosperous. They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. They shut down my location with 2-day notice and then cancelled my agreement retroactively. No staff available for contacting on the event day. Please fill in your details and a member of our team will contact you shortly. Regus is extremely recommended if you want to lose your hard earned money. due to insufficient funds. A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients. The complaint has been investigated and resolved to the customer's satisfaction. I would not recommend thia company. if so what was their response. After they acknowledged that it was their system error they still charged me late fees for the time it took them to correct their error in the billing. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. We will then confirm your payment date and amount. On processing the end of the agreement in 55 E. Monroe, it triggered an automatic email but the team is currently setting you up in a new centre and our local team-lead will be in touch with you shortly. You purchased your Virtual Office package online and chose a 6 month term; not a month-to-month agreement as you have stated. We find it very unfair that for this reason you post a very visible, insulting and untrue review. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention. Cookies Policy And that`s not the case. Note: If you`re bored with the legal language, I suggest you skip this section and move on to the part that explains step by step how Hannah got out of her Regus lease. Hi Hannah, Im sorry if you felt the need to escalate this. The company left an official comment on this complaint. Hi Frank, Im sorry that you feel this way. Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Guide to the DragonPass lounge membership program. Please log on to your online account and check that your phone number and email address are correct. Our membership options give you the flexibility to choose how, when, and where you work. Meet in any city. endstream endobj 181 0 obj <>/Metadata 24 0 R/PageLayout/OneColumn/Pages 178 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 182 0 obj <>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 183 0 obj <>stream By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly. This answer was rated: . Well, this may seem benign at first glance, but consider this reversal. I am a small business and cannot afford any of this. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Access thousands of business lounges across the world simply turn up and get to work. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Comfortable, professional environments. These days, DragonPass focuses on annual lounge memberships which are almost identical to Priority Pass. Michelle Spire They are responsive, cancellation and refund policy makes sense, and will cost you between 5 and 2 times less than Regus. I called their 1-800 number and someone overseas took my message. Then get in touch with our team to make your next move.
Soaking Feet In Coke And Lemon For Weight Loss,
Robert Sullivan Obituary Florida,
Articles H