They're a simple way to manage regular payments, such as: Utility bills Gym memberships Mobile phone contracts Monthly subscriptions 12.1eFlow must be notified of any disputes of charges appearing on your Account within ninety (90) days of the charge being posted. In such cases eFlow maintains the right to adjust without notice, where evidence can be provided that the adjustment is appropriate. 26.1To the maximum extent permitted by law, any and all liabilities of eFlow (whether under contract, tort (including negligence) or otherwise) arising out of or in connection with a Tag (including without limitation, the Tag failing to function, being deactivated or the Misuse of the Tag) are hereby excluded.26.2Neither eFlow nor its agents will have any obligation or liability with respect to your use or the performance of the Tag. Discover the benefits of creating an eFlow account such as toll discounts and automatically paying your tolls. If you have a prepay account, you can add credit to your account by clicking on the Statements and Payments option in the Account Overview section. The amount you pay depends on how often you want to make a payment. to exercise the right to cancel you must make a written request for cancellation; However, this Agreement will take effect between us and you will no longer have the right to cancel this Agreement on the earlier of: (1) The expiry of the fourteen-day period referred to at 2.3(c) above; and (2) The date and time you make a journey on the M50 toll such that the toll you are liable to pay is the toll applicable to the holder of an Account. No omission or delay on the part of either party in exercising any right, power or privilege hereunder shall operate as a waiver, nor shall any single or partial exercise of any such right, power or privilege preclude any other or further exercise thereof of any other right, power or privilege.27.4The rights and remedies herein are cumulative with and not exclusive of any rights or remedies provided by law. Direct Debit (from SEPA Single Euro Payments Area only). Such adjustments will be presented in detail or summary on the applicable Account Statement.7.5You are not entitled to interest on any sums received by eFlow pursuant to the terms of this Agreement.7.6If you: you shall within twenty-four (24) hours notify eFlow of such cancellation, alteration or intention and shall discharge forthwith all amounts due to eFlow.7.7Direct Debit Payments available in line with SEPA (Single Euro Payments Area) SEPA is an EU initiative designed to change the way electronic payments are processed in the EU. Click on My Details in the account overview section. You pay the same amount every time. If you register for an eFlow M50 Post pay or Pre pay account, the following payment methods will be accepted on your account: If a payment request fails, we will notify you in writing (either by email or letter, depending on your preferred correspondence method). Click on My Details in the Account overview screen. For Post-Pay accounts your payment date is displayed under the Invoices and Payments heading. Managing the entire lifecycle in the cloud is the most efficient and secure way to take payments. This means that the amount deducted from your payment method this month covers journeys made last month. The amount which will be taken from you every month is the balance owed on the last day of the previous month. And i'm sure i'll have to chase them for a refund on the tolls that i'm overpaying for now. In the menu, select " Change my billing options ". There are a number of reasons why you cant log in to eFlow.ie: If you are experiencing difficulties in accessing your account, you can retrieve your username or reset your password at the login screen or by contacting our customer service agents. (in the case of a Post pay Account) the amount due to eFlow on the next Payment Date shall be increased by the amount due in respect of such Toll, provided that where you have breached this Agreement (whether by reason of failing to pay to eFlow any amount due to it in accordance with this Agreement or otherwise or, in the case of a Pre pay Account, the balance of such Pre pay Account being less than the Minimum Balance), you may not be able to avail of this right. To instantly verify your age online, without a human manually looking at an ID or passport, we employ an anonymous age check system. Alternatively, the Cancel Direct Debit Mandate instruction can be found on the SEPA Direct Debit Services page on the Bank of Ireland website.. Customers must also inform their direct debit originator of the cancellation of the mandate in order to prevent further . Once added to your account, an Authorised User can engage with eFlow about your account on your behalf when communicating to a customer service agent. Any M50 journeys made by your vehicle(s) while your account is suspended will be charged at the unregistered rate. If you would like to view a history of invoices issued during your selected date range, select Download CSV, Download Excel, or Download PDF to download your list of invoices in the respective format chosen. 13.1eFlow shall provide, in accordance with the Account Application Form, without charge: 13.2You may request additional Account Statements to be issued to you by email or by post and, on so providing such additional Account Statement, eFlow shall be entitled to receive an Additional Account Statement Charge in respect of such additional Account Statement.13.3Any Account Statement shall identify the relevant Toll Roads, applicable Tolls and other charges payable and all payments received or rejected within the period stated.13.4Where you have elected to receive Quarterly Account Statements by post, eFlow shall be entitled, in respect of any particular three-month period, to issue Monthly Account Statements to you by post in lieu of such Quarterly Account Statements. If you have misplaced the welcome letter you can contact us by webchat, Twitter/Facebook or by telephoning our customer service team on0818 50 10 50 or +353 1 4610122 if calling from outside of Republic of Ireland, Monday to Friday 08.00 to 21.00, Saturday and Sunday 10:00 to 18:30. Learn how to manage your business account, change your payment details, top up your account, and view your statements. eFlow is managed and operated by Turas Mobility Services. Monthly payments for Post pay accounts are taken between the 12th and 18th of every month. In the case of pre-pay accounts, we will automatically request a payment from your credit/debit card or direct debit once your balance falls below the account threshold of 12.00. Vehicles & Tags Find out how to manage vehicles on your account, switch your tag between vehicles and order a new tag holder. Here you can make a payment by entering the amount you would like to top up your account by, using an existing payment method or a new credit/debit card. Balance & Statements This feature is located under the Statements and Payments section on the account overview page. In the case of Video Tolling (except for those Accounts accepted in accordance with clause 2.1), once the Account Application Form has been approved) eFlow will issue this Agreement to the address provided on your Account Application form; subject to clause 2.3(c) and (d) below, you have the right within fourteen days of the date on which the Agreement has been sent to you to cancel your Video Account with us; and. whether the Account is to be a Pre pay Account or a Post pay Account. Closed accounts cannot be reopened. Account Login. Find out what to do if you pass the M50 toll on your trip, prepay your toll and create a tourist account. Simply, a Direct Debit is an instruction from you to your bank or building society. not transfer or share a Tag with another vehicle to attempt to make an electronic payment of a Toll. Had a direct debit taken . View your Direct Debits. You will be prompted to update your payment details, click add payment method. If you register for an eFlow M50 Post pay or Pre pay account, the following payment methods will be accepted on your account: Your new payment method should appear on your account. Since the introduction of SEPA, direct debits can be used to for both once-off and recurring euro collections from bank accounts in Ireland and across the SEPA zone. While direct debits can be cancelled . Select Alternate 1 in the drop-down menu under the Payment Priority column of the card you would like as your secondary payment method. Key in a payee company's 5-digit code / Reference. My Account Learn how to manage your account, recover, and update your account details. All disputes are subject to review and approval by eFlow and may require additional documentation or evidence from you. A Monthly Payment Plan lets you spread the cost of your quarterly bill by making . In August 2008 the pre-existing toll plaza was removed and replaced with a Barrier-Free electronic toll system. name, address, contact details and details of the vehicle/s that you wish to register as Registered Vehicle/s (such as vehicle class, model, colour and registration details); whether the Vehicle/s registered are assigned to the M50 Video tolling or Tag tolling option; whether the Account is to be a personal, business or visitor account; the type and manner of delivery of Account Statements; and. Learn how to manage and update your payment method, top up your account, and account suspensions. In the case of a pre-pay account, the balance shows how much credit you have left on your account to cover future journeys. Select the three dots () next to the account your Direct Debit is linked to. See how to access your statements and learn more about your account balance. eFlow Post pay customers are billed a month in arrears. 3. The company need to notify you of any change to the amount or date. To retrieve your username, you will need your account number, mobile number and email address. Find out about the payment deadline, what to do if you forget to pay your toll and appealing a penalty. Our price promise is to keep Broadband & Phone package prices fixed for the duration of the contract from your package start date. There are two ways to deploy EFLOW (PowerShell and Windows Admin Center) and two ways to provision the virtual machine (manual provisioning using the connection string and manual provisioning using X.509 certificates). A longer form of SEPA Direct Debit Mandate with additional Optional Fields can also be used. Direct debits How direct debits work You shall continue to be liable for any use made of the Tag until eFlow has been notified of the Tag being damaged, lost or stolen and the Tag has been cancelled by eFlow.15.2For purposes of this Agreement, damage is defined as the rendering of the Tag defective or inoperable due to tampering, abuse, improper use, battery leaks, defacement, or accidental destruction.15.3Following notification to eFlow in accordance with clause 15.1 above, eFlow shall cancel or otherwise disable the Tag and no further use may be made of the Tag.15.4Where you lose or damage a Tag, you shall not be entitled to a replacement Tag free of charge but may re-apply for a new Tag at the cost of 20.00 plus VAT or such other cost as applicable at that time. With M50 video tolling, you will save 0.50 every time you use the M50, Account is closed or pending close. Select the Date you would like your account closed from. Keep it as accurate as possible by giving regular meter readings. And while we'll regularly review your Direct Debit to make sure your payments are on track, you may also want to consider increasing your monthly amount over summer and autumn to build up more credit ready . A Direct Debit is an instruction from you to your bank, authorising someone to collect payments from your account when they are due. 100% paperless Direct Debit. No additional account login is created to access your eFlow account. You can add any number of Authorized Users to a single account. The only details they have to provide are their name, plus their bank name, sort code and account . and the Account shall reflect such payments when received by eFlow. Moving away from tedious processes, Bottomline's Direct Debit approved software PTX helped Caboodle to: Integrate reports directly into the system to reduce human intervention. Password Insert your K-ATM Card/K-Debit Card into the machine and key in your PIN code when requested. You will be prompted to confirm you would like to make a payment and select Ok if you would like to top up your account. You will be charged the unregistered toll rate in this case. Please note: Due to account suspension, journeys cannot be added to the registered account. Direct debits are a fast and efficient way to collect your fixed and variable payments from your customers electronically. The Scheme is an expansion on the previous Electric Vehicle Toll Incentive Scheme that commenced in June 2018; it will run until December 31st 2022 (or up to a maximum of c. 50,000 LEVs). SEPA Direct Debit Mandate Account Holder Type of payment Name: Avantcard DAC Address: PO Box 25, Dublin Road, Carrick-on-Shannon, Co. Leitrim Creditor Identifier: IE30ZZZ360526 Please return this mandate to the above address. You can also use Direct Debits to collect recurring invoice payments of different amounts from your customers. Here, you can select a date range to view all journeys during a defined period. An automatic payment is a regular payment that's set up and controlled by you. the information disclosed to eFlow in connection with this Agreement is true and correct; you have validly accepted this Agreement; and. 29.1Where either you or eFlow is required to notify the other pursuant to this Agreement, or otherwise wishes to communicate with the other, such notice or communication may be served:a. in your case to eFlow. We'll ask to see your electronic records of the: set-up of the direct debit instruction, including your customer's authority payment history related to the direct debit This will help us to check if there has been an error and whether it was made by you, the billing organisation or the customer. Name changed due to Marriage or Divorce If you wish to download your statement for further use, click the page icon which will generate a PDF of your statement. Such access is subject to the terms of this Agreement and the Terms of Website Use which are set out on the Site at the time of such access. See how to access your statements and learn more about your account balance. Please note: Before closing your account, all outstanding payments must be made, and any eFlow tags associated with your tag tolling account must be returned to:eFlow,PO BOX 13294,South City DSUCork. cancel or alter any payment or your payment details (including, the payment account); or. Log in to your account with your username and password. If you have insufficient funds in your account to pay a direct debit, the payment might not be made or a charge could be incurred. this Agreement constitutes your valid and binding obligations. Find out what to do if you pass the M50 toll on your trip, prepay your toll and create a tourist account. The allocation for the Scheme in 2020 is up to a maximum of 1,500,000. eFlow offers two different methods of recording the passage of the Registered Vehicles on the M50 Toll Road, namely: Tag Tolling; Video Tolling; All vehicles that use the M50 Toll Road are photographed/ video recorded. Update the payment details on your account. These photographs/ images are retained for the purpose of enforcement and to address and resolve any disputes that may arise in relation to a vehicle or an account.For further information on how we collect and process your personal data, please see the eFlow Privacy Statement and eFlow Data Protection Notice in our Downloads section [here]. If your postal address is different to your billing address, select the Delivery/Shipping Address is different to Billing Address box or the Mailing Address is different to Billing Address box and enter your new address in the form that will appear. Watch the customer success story to discover how Bottomline's PTX Bacs approved Software, with a convenient . Once you have agreed those, the money is deducted automatically. in respect of any Toll and related charges; all amounts payable by way of Account Fee; all amounts payable by way of Additional Account Statement Charges that may be introduced any Late Payment Charges; and. You can activate your online accounthere. Eflow make it very very difficult to avail of the ev discount, 1 by making you shift to a new 'tag' account that requires a 12 annual fee, and 2) making yihh in wait weeks and weeks to have your application processed. Discover SEPA Direct Debit Core rulebook and implementation guidelines SEPA Direct Debit Core public consultation Please note: The minimum top-up amount is 30.00, and the maximum is 1000.00. You can travel on Dublins M50 Motorway immediately. How much it costs. Once they fill it out, you can take payments from their bank. Fill in your card details required details and confirm by clicking Save Details. 17.1You may cancel this Agreement within fourteen (14) days of the Agreement in accordance with clause 2 and subject to clause 2.Where the right of cancellation applies and is exercised by you in respect of a Tag Account, you will immediately return the Tag to eFlow within fourteen (14) days of receipt whereupon eFlow will reimburse you any Account Fee or any Account Start-up Balance paid by you.17.2Where the Tag has been used within the fourteen (14) day period, you shall not be entitled to exercise the right to cancel the Agreement. Select your reason for closing your account in the drop down menu. Direct Debit bureaus are third-party organisations that handle direct debit payments and most of the work related to them on your behalf. Conveniently pay your M50 toll through an agent or at eflow.ie Parking Tag Pay for your on-street parking through a Payzone Agent or use your phone to park Choose 'Apply for Direct Debit'. Once authorised, the organisation can automatically take payments from you . Pick an account. This enables you to log in. This means that making a payment in any SEPA zone country will be no different to making a payment in Ireland. 1.1In this Agreement the following words and expressions shall have the following meanings unless the context otherwise requires:Account means your Personal, Business or Visitor Account with eFlow.Account Application Form means the application form to be completed by you or the Service Centre Agent in the case of a Customer who makes an application through the Customer Service Centre, in order to open an Account.Account Balance means, at any time, the amount recorded by which an Account may be in credit or in debit, as the case may be.Account Fee means, at any time, the amount payable by a Customer in connection with the provision of the Account and related services at such time for each Charge Period or part of a Charge Period in accordance with this Agreement (currently 1.00 plus VAT per Tag issued to you), as may be adjusted from time to time by eFlow, after giving prior notice of such adjustment to you.Account Start-up Balance means, in relation to a Pre pay Account, the minimum balance required to open an Account, which is based on the class of the vehicle(s) selected.Account Statement means a statement of account issued to a Customer from time to time, setting out the transactions recorded during the stated period (including, any Tolls, Payments or Fees incurred by the Customer during period).Additional Account Statement Charge means one euro plus VAT (1.00 plus VAT) or such other amount as may be specified by eFlow as payable in connection with the issue of Account Statements other than those Account Statements that are issued free of charge in accordance with this Agreement.Agreement means these terms and conditions, together with the Account Application Form, as may be amended and supplemented from time to time.Charge Period means, in the case of the first period, the period commencing on (and including) the day the Account is created and ending on the expiry of the calendar month and in respect of each subsequent Charge Period, a period of one (1) month commencing on the expiry of the previous Charge Period.Customer means you, the person who is opening an Account with eFlow.Customer Service Centre means the dedicated eFlow contact centre established to manage, resolve and respond to Customer queries.ETC means electronic toll collection.Fees means, to the extent applicable in each case, the Account Fee, the Late Payment Charges and the Additional Account Statement Charge.Interoperability means that a Customer, with a Tag installed in line with the tag installation guidelines provided by their tag issuer (as approved by eFlow), will be able to affect the discharge of a Toll by means of ETC on any Toll Road other than the M50 Toll Road, which is part of the national interoperability scheme and interoperable shall be interpreted accordingly.Late Payment Charges means such amount as eFlow may specify from time to time as the additional amount payable by you if eFlow fails to receive a payment as required under the Agreement.M50 Toll Road means that part of the N50 national road (otherwise known as the M50) that is a Toll Road.Minimum Balance means the minimum balance which is required to be maintained in a Pre pay Account, being twelve euro (12.00) or such other amount as eFlow may specify from time to time;Minimum Pre pay Amount means the minimum amount to be credited to the Pre pay Account each time the Minimum Balance is reached, being thirty euro (30.00) or such other amount as eFlow may specify from time to time.Misuse means the Customers failure to act in accordance with the provisions of the Agreement, the Toll Bye-Laws and the Roads Acts 1993 2015, including such other acts or omissions that eFlow may specify and notify to Customers from time to time.Monthly Account Statement means the Account Statement issued to you setting out your transaction history on a monthly basis for the Charge Period and any charges incurred by you during that period.Payment Account means your account maintained with a credit institution or an account related to a credit card or debit card (in each case, being an account in respect of which instructions may be given authorising debits being made from it) or such other account as may be approved by eFlow, and which you have authorised or are authorising eFlow to effect debits from such account in accordance with the Agreement.Payment Date means, in relation to any Charge Period, the business day next following the expiry of such Charge Period.Payment Method means a method of payment which is acceptable to eFlow, being credit card, debit card or by direct debit (SEPA Single Euro Payments Area only) from the Customers payment account, digital wallet or such other payment method as eFlow may from time to time approve.Post pay Account means the type of account maintained by you with eFlow whereby an amount equal to the amount due in respect of Tolls and such other amounts as may be due in accordance with this Agreement incurred during a Charge Period (the outstanding amount) and recorded in such account are discharged by the debiting from time to time of the then outstanding amount from your Payment Account. Pre pay Account means the type of account maintained by you with eFlow whereby amounts are paid in advance to be credited to such account, with amounts due in respect of Tolls and such other amounts as may be due in accordance with this Agreement being subsequently deducted, and with the facility for the debiting from time to time of further amounts from your Payment Account (or otherwise paid in such manner as may be approved by eFlow) and credited to this account.Quarterly Account Statement means the Account Statement issued to you on a three (3) monthly basis setting out your transaction history (including, any charges incurred) during the stated period.Registered Vehicles means the vehicle or vehicles registered by you in connection with the Agreement.Rejected Payment means any payment in respect of which eFlow has not been credited with the amount of such payment.Service Centre Agent means an employee of the Customer Service Centre who is authorised to deal with Customer queries.Site has the meaning given to in clause 22.Tag means the electronic device supplied by eFlow or other tag issuer to you for installation in the Registered Vehicles, in line with the tag installation guide provided by eFlow or other tag issuer, to facilitate the electronic collection of Tolls under the terms of this Agreement in respect of the use of the M50 Toll Road or other interoperable Toll Roads by the Registered Vehicles.Tag Tolling means the tolling option in respect of which a Tag has been issued for installation in the Registered Vehicles, which is calculated by reference to the vehicle class contemplated by the relevant legislation and applicable Toll Bye-Laws.Toll means any Toll (including, default Toll) payable by the Customer for the use of a Toll Road which is calculated by reference to the vehicle class contemplated by the relevant legislation and applicable Toll Bye-Laws.Toll Bye-Laws means, at any time, the bye-laws applicable to the M50 Toll Road made pursuant to the Roads Acts 1993 2015.Toll Collection System means the system designed and maintained in order to facilitate the collection of Tolls electronically on behalf of eFlow.Toll Road means any road (or section of road) in respect of the use of which a Toll is payable in accordance with the Roads Acts 1993-2015.Unregistered Vehicles means any vehicle that is not registered with eFlow or an operator of an interoperable Toll Road (other than the M50 Toll Road); andVideo Tolling means the M50 Video tolling option associated to your vehicle. Video tolling is only available on the M50 and is charged at the video rate which is calculated by reference to the vehicle class contemplated by the relevant legislation and applicable Toll Bye-Laws. What . or such other address as may be contemplated by the Roads Acts 1993-2015; by email to: such address as is recorded in the Account Application Form (as may be amended from time to time in accordance with this Agreement); or. We will automatically attempt to take the payment after another few days. Direct Debit (from SEPA Single Euro Payments Area only). You will get these numbers from your bank statements or you can go to the Banking and Payments Federation Ireland to help you generate the details you require. on each Payment Date, eFlow shall give instructions for your Payment Account to be debited (and you hereby authorise eFlow to give such instructions) with an amount equal to the Account Balance as of the expiry of the relevant Charge Period in accordance with the Payment Method associated with the Account and the Account shall reflect such payments when received by eFlow. Tide is not a bank. Just edit your information, and off you go. How to contact eFlow? An active mandate needs to be in place before any Direct Debit payments can be collected. IN fact, in 2019 alone a record 4.5 billion payments were made this way, including for the likes of charitable donations, subscriptions, and even vehicles tax. Find out where the M50 Toll is, toll rates, payment deadlines and the many ways to pay your toll. The PC or VM running Edge Device Image Builder must be connected to the internet so it can download the latest EFLOW installer at the beginning of the image building process. To view a list of your journeys, log in to your eFlow account and click Journeys. 1 - Debtor signs a SEPA Direct Debit Mandate in favor of the creditor, provider of goods / services. in the case of any Pre pay Account, eFlow must have received from you the Account Start-up Balance. You activate your online account by setting up your username, password and security question. However, Tag Tolling customers can use the express lanes at any other toll in Ireland, while Video Tolling customers cannot. select the tax you wish to set up the direct debit for, and click 'Create'. This means that it can take up to 14 business days to receive notification on the success or failure of a payment after you initiate a debit from the customer's account, though the average is five business days. We'll also take into account: They are used to facilitate over 20 billion transactions every year in SEPA. Except as expressly stated in this Agreement, any and all representations, warranties and undertakings, express or implied, are hereby excluded. By choosing Direct Debit, you can make your payments: monthly. If your account is in suspension, it will not be reactivated until the negative balance on your account has been cleared and a valid payment method is added to the account.
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