This includes, for example, any additional services or facilities, which your hotel or any other supplier agrees to provide for you, or where the services or facilities are not advertised in our brochure or on the website, and we have not agreed to arrange them. We also ask that you notify us of any medical or physical condition which will or may require medical treatment or attention during your holiday or which may or will affect your holiday in any way (including your use of any services or facilities) in order that we can prepare accordingly and make all reasonable efforts to accommodate you in a safe manner. Celebrity Cruises Inc. and RCL Cruises Ltd are both members of ABTA with membership numbers Y4358 and L8357/Y3001 respectively. Please note, for the purpose of ABTA protection, this will include any additional components including any on shore hotel accommodation and/or ground transfers arranged by us as part of your cruise booking with us. If airfare payment is due prior to the cruise payment schedule, you will be advised at the time of booking. Deposit amount & final payment deadlines for Celebrity Cruises. Celebrity Select DiningSM (open seating) is now offered fleet wide offering guests flexibility with their evening dining. For further information please contact Celebrity Cruises. click on person 1 to upload and write text for person 1 and then select person 2 for 2nd person messages. After you have placed a deposit to secure your reservation, you will be asked to pay the remaining balance of your fare at the final payment due date. We shall notify you and seek your consent prior to confirming your booking of any variation in any published booking terms, including changes to your deposit or cost of travel. For guests making bookings onboard any of our ships, different deposit policies may apply. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Such promotional GTY categories are defined as follows: XC - Concierge Class balcony stateroom. Please tell us about any special needs you may have so we can advise you of the suitability of the selected holiday. Examples of significant and minor (defined below) changes are as follows: Significant change: Examples include a cruise itinerary change from two days port of calls to two days at sea instead; a change in UK departure airport (excluding changes between local airports) and a change in the time of your outbound flight by more than 12 hours on a 14 night holiday. We promise not to levy a surcharge within 30 days of the start of your holiday. For any claim involving death or personal injury or delay of or loss of or damage to luggage the only liability we have to you is in accordance with The Athens Convention. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. The time limits for notifying any loss, delay or damage, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. Please note, you are also able to book a future cruise whilst onboard one of our ships, using our Celebrity Future Cruise options. I just spoke with Celebrity and they have extended their final payment deadlines to 60 day prior to sailing but only for sailings through March 31, 2022. Final Payment Due Date: 1 to 5 nights : Sky Suites or lower Celebrity Suites or higher : $100 per person $200 per person : 75 days prior to sailing . Additional policies for groups are located in the Appendices of the Travel Agent Guide and are enforced without exception. Please note that whilst we are able to take requests for specific dietary requirements and take note of food intolerances, this is confined to the Main Dining Room on each ship. Matches and normal lighters are allowed onboard. You must pay the applicable price of any such holiday. Please see the onboard sales consultant for full details. If our "best price guarantee" results in a decrease in the guest's cruise . We will only be liable for any air travel that has been booked as part of a standard fly cruise package or build your own package that incorporates flight services. Celebrity Cruises Guest Conduct Policy may be enforced, up to and including disembarkation, if a guest violates any alcohol policy. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London, SE1 9EQ. Regrettably, flight delays do occasionally occur. This section applies in relation to any loss, delay or damage to property which occurs during your cruise or whilst getting on or off the ship or whilst using any services provided or arranged by us except for any claims in relation to any valuable or important items (see section 2.2 above) or in relation to air travel, including the process of getting on or off the aircraft (see section 2.4 below). The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302 as enacted into English law. We will provide a future cruise credit if you have symptoms of COVID-19 before you sail. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus 125% of any amount paid on the sailing Royal Caribbean cancelled because of the pandemic. This invoice will show the balance due on your holiday that still has to be paid and also your flight details (where applicable and/or available). Enjoy up to 75% off your second guests cruise fare and save up to an additional 1,200 per room.*. This means that if you purchase a Celebrity Cruises flight inclusive cruise holiday (where flights are arranged by Celebrity Cruises Inc. or RCL Cruises Ltd), in the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. You must have travel insurance which covers your medical care, quarantine and repatriation in the event that you contract COVID-19. Celebrity Cruises. If you are interested in upgrading your flight to a destination featured in this brochure, please notify your Personal Cruise Specialist at the time of booking and we will provide details at that time or your request will be passed on to the Air Sea department. However, at the end of the entire process, it acknowledged my payment but indicated that I still owed a little over $300, which was the exact amount of the gratuities for the cruise. Subject to the above, we and the airline will only be liable for destruction or loss of, or of damage to, checked luggage on the condition only that the event which caused the destruction, loss or damage took place on board the aircraft or during any period within which the checked luggage was in the charge of the airline. The health and safety of our guests is our number one priority. See also sections 4.3, 5.2 and 5.6 below. When we talk about circumstances which are outside our control, we mean any event which we or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care. We will not be deemed to have unduly delayed advising you of the cancellation (i) 20 days before the start of the package in the case of trips lasting more than six days, (ii) 7 days before the start of the package in the case of trips lasting between two and six days and (iii) 48 hours before the start of the package in the case of trips lasting less than two days. This includes any disappointment, distress, inconvenience or effect on any other arrangements. Some of these conditions may limit or exclude the airlines or other suppliers liability to you, often in accordance with International Conventions. Forums. You can also reserve your dining times in advance of your cruise through our websites Manage my Booking section. For full details please refer to our website. Fake Celebrity Instagram MessagesInstagram. The holiday will only be cancelled on the date we receive the i cancellation. If these are found, they will be confiscated. Providing your chosen holiday is available and we have received all appropriate payments, we will send our Confirmation Invoice to you (if booking direct) or your travel agent. Can the Future Cruise Credit be used for the deposit? For the avoidance of doubt, where your travel agent makes all the arrangements for you and such arrangements involve services supplied by suppliers other than ourselves we will not have any contractual liability to you in these circumstances. Celebrity Cruises Inc. and RCL Cruises Ltd both hold an Air Travel Organisers Licence (ATOL number 10486 and 10372 respectively) issued by the Civil Aviation Authority (CAA). We are not able to offer flight only bookings. Where there is a price error, we will advise you and give you the opportunity to either pay the correct price or cancel your booking. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. The travel organisers own Booking Conditions will apply to your contract (with the exception of section 5.13 (c). Where you build your own package, if you require transfers you will need to add them to your booking as these are not added automatically. The changed arrangements will then be treated as a new booking. We will of course do our best to avoid any changes that will have a significant detrimental effect on your last confirmed itinerary. If your flight tickets have been issued, standard airline cancellation penalties will also apply. The maximum luggage allowance for guests boarding our ships is 90kg per guest, (with the exception of Celebrity Xpedition Class), however, airlines also impose their own baggage allowance, with which you must also comply, this is usually less than the cruise allowance. After that point, your agent will hold the monies on our behalf until they are paid to us. We can only pay you compensation (if relevant) if the following conditions are met: If asked to do so, the person(s) affected must transfer to us any rights they have against the supplier or whoever else is responsible for your claim and complaint. We booked an upcoming cruise over a year ago - on our invoice final payment is due July 25now Celebrity is telling me it is due in 2 days or it MAY be cancelled. However, the FCC must be used for a new cruise by May 31, 2022, on any cruise onboard . Please request your preferred seating and table size at the time of booking. Problems, so telephoned, cleared it. Drones are not to be operated onboard the ship at any time.2. Please note: It may not be possible to confirm your flight details at this point. Pfeil On the one hand, Emin Alper burning days is a low-key but revealing account of the resurgence of . Itineraries may change from time to time, both before and after your sailing departs. In the event that you do not notify us within these time limits, this may affect our ability to investigate the loss, delay or damage and may impact on the way the complaint is dealt with. On board there are certain facilities where each entry is restricted by age. Sometimes the ATOL Certificate we supply to you may state that the flights are yet to be assigned, in which case, as soon as your flights are allocated, a new ATOL Certificate will be issued to you. When this information is provided at the time of booking or subsequently, it is subject to change (including the substitution of non-scheduled flights for scheduled air services and/or re-routing of air travel due to scheduled air services being withdrawn or changed or being unavailable). Find everything, but, what I wanted to know. . Any increased non-refundable deposit payment required will be advised to you at the time of booking. If unavoidable and extraordinary circumstances prevent us from completing the voyage, and we notify you of this without undue delay before the start of the package commences, we will have no liability to you save for a refund of the amount paid for the holiday within 14 days. 5.4 What about advanced or delayed sailings and changes to the itinerary? Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". Some medical assistance and some special meal requests may incur a charge by the airline, which will be invoiced accordingly. The flights used in conjunction with our cruises may be based on special fares and may not be by the most direct route. No problem. A. If you have not supplied us with complete and accurate information, your party may not be allowed to board your cruise ship and/or any outward or return flight. Please note: The date of departure means the date the arrangements you have booked with us . You are required to follow all directions given to you by the staff on the tenders. On every Celebrity Cruises ship, we are committed to providing every guest with a cruise holiday that is excellent. Reservations that are not paid in full by the final payment due date are subject to cancellation and in the event a reservation is canceled, a cancellation fee will apply. For example, In the UAE, some prescribed and over the counter medicines are considered controlled substances and cant be brought into the country without prior permission from the UAE Ministry of Health. 1.7 How do I obtain the lowest price per person? Such bookings will be treated as normal bookings subject to the above comments on special requests. Such events are likely to include war or threat of war, acts of terrorism or threats of such acts, riots or civil unrest, industrial action, natural or nuclear disaster, fire, adverse weather conditions, health risks, epidemics and mechanical difficulties (which we could not have anticipated or avoided despite our normal comprehensive mechanical checks) and all similar circumstances which are outside our control. Standard kosher meals must have been requested on the guests booking in advance. For minors under the age of eighteen (18) at the start of the sailing who are not travelling with at least one of their parents or a legal guardian, written authorisation for an authorised person to accompany the minor must be provided from a parent/legal guardian (see below). Any flight sector not utilised will invalidate the ticket and the rest of the itinerary will automatically be cancelled. The time limits for notifying any loss, delay or damage, and the maximum amount which will be payable by us or the supplier concerned, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. Unless otherwise agreed, the price does not include non-UK departure taxes or airport improvement tax (on some itineraries this will have to be paid locally); shore excursions and personal expenses (for example, onboard drinks, laundry charges, health and beauty treatments, hairdressing, telephone calls, etc. For those with disability or reduced mobility we will seek to ensure comfortable travel through airports, piers and on board by liaising with airlines, port agents, hotels, transport companies and of course our ships to make any reasonable and necessary arrangements for assistance for genuine medical reasons. 5.1 What If I am travelling with a group? After the cruise final payment date the refund is, the total value of the ticket will be refunded less a $200.00 non-refundable penalty. Other special diets such as kosher meals, gluten-free and lactose-free may be available upon advanced request. Full details will be provided at the time of booking. Where you make a booking directly with us, the parties to the contract are yourself and either Celebrity Cruises Inc. of Miami, Florida or RCL Cruises Ltd. who shall accept legal responsibility for the proper performance of this contract as set out below, depending on which of those entities will be operating the cruise ship (Vessel) on which you sail (the Carrier). For the purposes of Regulation (EU) 2016/679 of the European Parliament and of the council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), and any associated legislation, RCL Cruises Ltd is a Data Controller. We therefore recommend that you use a travel agent who offers their own financial security arrangements so that in the event that the travel agent becomes insolvent before we issue our confirmation invoice all monies that you have paid to that travel agent will be refunded to you. It is our guests responsibility to remove all of their belongings from their stateroom when they depart their cruise. Given that the transfer and amendment fees are both non-refundable, we would recommend that these amounts are collected from the guest at the time the changes are made, as they will be charged to the booking as part of any cancellation. Royal Caribbean Cruises Ltd. do accept all major credit cards. Deadlines for cruise deposits, payments & refunds (cheat sheet) . That typically can be done while you are on with them to confirm the receipt of the email. You must ensure that you are medically and physically fit for travel, and that such travelling will not endanger yourself or anyone else. At times, we may offer promotional GTY offers. Is Celebrity doing this to eliminate the price reduction refunds? For all potential guests considering cruising with Celebrity Cruises, please feel free to make contact with us in advance of making a booking to discuss with us any special needs. Each cruise line has different rules for payment due dates and cancellation deadlines. Please note that items left behind may be destroyed. The payment schedule for groups is different from that of individuals. flight cancellation and rebooking fees, administrative fees or other charges or costs deriving from such transfer, both you and the other party shall be jointly liable to pay those fees, charges or costs. This means you are not entitled to make any claim against us which is not expressly permitted by The Athens Convention or which is in excess of the limits provided by The Athens Convention. I have never heard of a grace period. Please note that Kosher food and other special meal requests may not be the same standard and offer the same range as the food provided under the general menu. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. (a) We strongly recommend you visit our website at https://www.celebritycruises.com/gb and click on already booked then Check-in Online and submit these details online. Guests with flights booked via Celebrity Cruises should also contact our Guest Relations team on-board who will be able to assist. Please note that your booked flight may not be the most direct route and may also involve multiple stops on route to your destination, which may involve you disembarking from the aircraft. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your holiday due to contractual and other protection in place. Please note if you are sailing on a transatlantic cruise and you have booked a fly cruise package, that your luggage allowance will be limited to the lower allowance, specified by the airline. Please note that your booking will be re-priced in-line with the up-to-date business and price rules and a new confirmation invoice will be issued. The time needed to make final payment for a cruise has been pushed back, a change the cruise line has not done throughout the global health crisis. Please be aware that some ports of call may not have an infrastructure capable of providing accessible access or transport for disembarking the ship. On occasion and due to operational reasons, it is necessary for us to switch from a docked port of call to a tender. You can redeem any FCC by calling us! Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Please note, changes and errors occasionally occur. 379. This will also be the case where any property is damaged, delayed or lost whilst not on board or getting on or off the ship but using other services (apart from air travel) which form part of the holiday we have contractually agreed to provide. A letter can be legally affirmed or notarised by a practising solicitor, notary or commissioner for oaths for a fee. Where the Montreal Convention 1999 applies, the maximum we or the airline will have to pay you at present for loss, destruction, damage, delay of luggage is the maximum payable under the Convention. RCL Cruises Ltd. is a UK registered subsidiary company and UK sales and marketing agent of Royal Caribbean Cruises Ltd. 1.3 What information must I provide to you and why? Please make sure that all valuable and important items (for example, medicines, jewelry, fragile items, important travel and other documents, video/camera/laptop/mobile phone etc.) Go to site. Please check with your Vacations To Go cruise counselor for cancellation and refund policies for Celebrity cruises. Please be aware that we will collect and use personal information, including health information, in connection with these measures, and may disclose it to health or port authorities, if required.
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