A long incident report that was updated and completed yesterday focuses on incidents from July to August in which the attacker sent hundreds of "smishing" text messages to the . You can also read our Employee Privacy Notice, which we extend to job applicants. Concluding its investigation into the breaches, Twilio says that 209 customers and 93 end users of its Authy two-factor authentication app had their accounts impacted by the attack. How those OTT communications service providers handle this data is determined by their own policies. If there are any capitalized terms in this Privacy Notice that are not defined, then those terms will have the meaning defined in your agreement with us. These changes might be minor, such as updating an address or fixing a typo, or they might be material, such as making a change that affects your rights. While we will take appropriate measures to protect any sensitive information you share with us, it is best to avoid sharing any personal or other sensitive information in these communications not necessary for these teams to assist you. If we do, well let you know ahead of time, and we will require any acquirer or successor of Twilio to continue to process data consistent with this Privacy Notice. For example, to use our Trust Hub or to obtain a phone number in certain countries, local law may require us to have a physical service address on file for the individual who will be using that Twilio number, whether thats you or your end user. SendGrid and the GDPR. To learn more about the Privacy Shield program, and to view our certification, please visithttps://www.privacyshield.gov/. In that situation, and that situation only, we might transfer your data in a way that constitutes a sale under applicable law. The problem was the Amazon S3 bucket that Twilio was using to host part of . More information about the APEC framework can be found here. Our payment processor, acting on our behalf, gathers this so we can bill you for your use of our products and services. Twilio 258,515 followers 9mo What a way to kick off the year! Additional requirements for specific Services, including any country specific requirements, are set forth at https://www.twilio.com/legal/service-country-specific-terms and apply solely to the extent Customer uses those specific Services. Twilio says the threat actors behind the attack had "sophisticated abilities to match employee names from sources with their phone numbers." Twilio experienced a sophisticated social engineering attack on August 4th, 2022, which led to employee accounts being accessed by a malicious third party.. Relying on the stolen logins, the attackers went on to gain access to Twilio's internal . So, unless you identify yourself specifically to Twilio, like signing into your account, we dont know who you are just because you visited our website. Information from Children. These include but are not exclusive to: api.twilio.com Use something we don't have on this list? In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person, such as in the case where we request personal information from you in the context of a government audit or in response to a request from law enforcement. These matters include litigation, law enforcement requests, or government investigations. Persistent cookies stay on your computer even after youve turned it off. Information We Generate or Collect Automatically: What Customer Usage Data and Customer Content Twilio Processes and Why, How Long We Store Customer Usage Data and Customer Content, How Long We Store Your Customer Account Data, Digital Advertising Alliances Consumer Choice, California Consumer Access and Deletion Rights, We process your personal information as a customer (or potential customer) of Twilios services information that we refer to as, We process the personal information of your end users who use or interact with your application that youve built on Twilios platform, like the people you communicate with by way of that application. Twilio can use the HTTP protocol for callbacks - for instance, if you are working on a development environment that does not have SSL certificates installed. When you set up two-factor authentication for your account, we may ask you to enter a telephone number to set up the process. Some of our products, such as our short code service, may require you to complete an application form by providing details about your company and your intended use of the product. We also provide an additional independent dispute resolution provider which you may utilize at no cost to you. We also process the content of communications sent by you or your end users to provide services to you and to carry out necessary functions of our business as a communications service provider. Our Support portal provides documentation regarding how to delete the data you control and how long we retain it. You can learn more about cookies in the section titled Cookies and Tracking Technologies below. In addition, you can express other choices about your Customer Account Data (e.g., accessing it, deleting it, restricting its use, porting it, or withdrawing consent for its use) by contacting Customer Support. For ease of reference throughout this Privacy Notice, Twilio also refers to the companies that are members of the Twilio Group (the Twilio Group Members) listed in our Binding Corporate Rules. Aaron brings more than 20 years of leadership experience at the nexus of consumer internet, fintech and security. Support for TLS v1.0, v1.1 and weak cipher suites will be removed at that time. Our payment processor will share your billing address with Twilio. For the most part, the SendGrid services collect the same data the Twilio services collect, and for the same reasons. In addition, we provide in-time and in-context information about how you can control the data you collect and retain in our API documentation. Although we're headquartered in San Francisco, we have presence throughout Europe, Asia . Web beacons are clear electronic images that can recognize certain types of data on your computer, like when you view a particular website tied to the web beacon, and a description of a website tied to the web beacon. For more, including code samples and a description of how Twilio signs requests to your web application see this page on how to validate Twilio requests. Please note that this may impact the functionality of our websites or your account. Passwords can't contain the words Twilio, SendGrid and mangled variations (e.g., "Tw1L1o", "S3ndGr1d"). To manage privacy and storage settings for flash cookies, click here. Twilio employees are responsible for understanding and adhering to the guidance contained in our security policies and standards. For that reason, our API docs for each of our products and services are the best place to find information about our processing of personal information when you use that Twilio product and service. . Learn about country-specific considerations for sending messages. Unfortunately, if youre a customer outside the twilio.com domain, you will not be able to load twilio.com in a web frame in any capacity starting after May 24th, 2021. Last updated on September 22, 2022 (View the prior version of our privacy notice here; or here, for Segment's prior version). This prohibition includes use of the Services by a hate group. You may provide a username and password via the following URL format. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. Stack Overflow Public questions & answers; Stack Overflow for Teams Where developers & technologists share private knowledge with coworkers; Talent Build your employer brand ; Advertising Reach developers & technologists worldwide; About the company Alternative representations and data types, Tutorials for Validating Incoming Twilio Requests. To better improve the security of our services and in return secure our customers, we are implementing the frame-ancestors directive of Content Security Policy on the entirety of https://www.twilio.com. When you visit a Twilio website, we process your information to market our services to you on other websites. Violations of this AUP, including any prohibited content or communications, may be reported to https://www.twilio.com/help/abuse. We process customer contact details such as your name, email, and phone number directly from you when you make a request, contact a member of our team, or sign-up for a Twilio account. You may read more about our security measures in our Security Overview, and if you are located in a country that requires you to obtain information about our supplemental measures, you may read more about those measures here. We use the information we collect and share it with our service providers primarily to provide the services youve requested from us, and as needed for our operational purposes (e.g., to do the things we need to do to function as a business, such as to collect payment). If you are a customer of ours, Twilio processes personal information in different ways when you use our products and services. Just specify an HTTPS URL. The prohibited conduct in this AUP is not exhaustive. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice. Create omnichannel campaigns with a unified, data-first platform, Prevent sign up fraud, account takeovers, and protect transactions, Build with the most flexible cloud contact center, Make, receive, and monitor calls around the world, Build interactive audio and video live streaming experiences, Create and manage email marketing campaigns, Connect employees to customers securely from anywhere, Unify your customer data to power personalized engagement, Build, deploy, and run apps with Twilio's serverless environment, Connect IoT devices to global cellular networks, Access local, national, and toll-free phone numbers, Streamline workforce operations and customer fulfillment, Deliver personalized customer experiences at scale. More than 83 million people use GitHub to discover, fork, and contribute to over 200 million projects. See yourself at Twilio. This helps us understand how we can improve our websites and track performance of our advertisements. If youre looking for information about Authy or Frontline, please follow those links. . We might also share data about our customers with third parties if the data has been de-identified or aggregated in a way so it cannot be used to identify you or your end users. Note: Twilio cannot currently handle self signed certificates. Data Collection and Email. We collect this information to provide you with what you request through the web form, to learn more about who is interested in our products and services, and to improve navigation experience on our pages. In addition to the Twilio Privacy Notice, both Authy and Frontline our standalone apps have their own privacy notices. Twilio said the "brief security incident," which occurred on June 29, saw the same attackers socially engineer an employee through voice phishing, a tactic whereby hackers make fraudulent . This Privacy Notice describes the data we collect from our customers at a high level, but you can always learn more by reading our API documentation. Twilio will not connect to an HTTPS URL with a self-signed certificate, so use a certificate from a provider such as Let's Encrypt. Twilio also enables sending or receiving communications through communications service providers that do not use the PSTN, such as Viber and Facebook Messenger (referred to as Over-the-Top (OTT) communications service providers). You can opt out of receiving marketing communications from us at any time through your marketing preferences page by clicking the unsubscribe link at the bottom of any marketing email you receive from Twilio. If we make changes that affect your rights, we will provide advance notice to you, such as by posting a message in the Twilio console, or well send an email via the address we have on file for you. Sometimes legal matters arise that also require us to preserve records, including those containing personal information. - GitHub - settermjd/symfony-error-handling-with-twilio-sms: This is a small project that shows how to send. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. Twilio takes its customers security seriously and we are continuously working to up our security game. Question: I wonder if it would be possible to provide a (official) list of resources that the Twilio Video JavaScript library requires, that should be white-listed in an app's content security . Similarly, after you close your account, we will retain data including personal information associated with your account that we are required to maintain for legal purposes or for necessary business operations (see How Long We Store Your Customer Account Data section above) until its no longer needed. If we go through a corporate sale, merger, reorganization, dissolution or similar event, data we gather from you may be part of the assets transferred or shared in connection with the due diligence for any such transaction. We are adding the header for the Flex domain, but are implementing it in a different way. For more information please see here. When you upgrade your trial account, well ask you to provide our payment processor with your payment method information like a credit card or your Paypal account and your billing address. "The text messages originated from US carrier networks. We will comply with applicable law with respect to any changes we make to this notice and seek your consent to any material changes if this is required by applicable law.
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