04-16-2020 Windows 10S 64-bit. The one that does not work is a HP 15-EF1023DX running Windows 11 Home. screen, click No, thanks. HP and any third-party hardware manufacturers of components in On the next reboot you should now see a PCIE Uplink device that needs a driver. There is no clear driver which labels itself as a thunderbolt . If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". Fix Win10 USB Print issue, Finding your Serial Number Right-click the device, and then click Update driver. Third-party forums and websites might suggest alternative driver solutions or workarounds. The dock is not designed for the consumer laptops. After going back, you might need to reinstall some apps and programs, and reset any settings changes that were lost. Increasingly frustratingany help out there? Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems. The eGPU drivers are as well in its last version, but as I said, my eGPU is undetectable. How does HP use product data collected with this service? In Windows, search for and open Check for updates. {{#if (eq ../this.length 3)}}. I got the one I posted for you from the Elitebook 850 G5. Intel Thunderbolt Controller. Or, view all available drivers for your product below. The Virtual Agent is currently unavailable. If it doesn't, you can download it from this link: Thunderbolt Control . Other product and company names mentioned herein may be trademarks of their respective owners. The laptop that works is a HP EliteBook 840 G5 running Windows 10 Pro. Let HP identify any out-of-date or missing drivers and software. The information provided is provided "as is" without warranty of any kind. Locate the file in your browser window, and double-click to begin installing. The opinions expressed above are the personal opinions of the authors, not of HP. screen, select an answer, type any additional details into the Tell us more field (optional), and then click Next. Windows 11. Driver detection is now available for the desktop download experience. Selected operating system: {{#if (eq ../this.length 3)}}. Intel Thunderbolt 3 connection management application and driver, https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98877.exe, I did it by searching the exact version number needed and found this FTP site:ftp://ftp.hp.com/pub/softpaq/sp87001-87500/It's sp87962. that came with your computer. Find and install updated software and hardware drivers for your computer. The detected OS is the operating system that we have detected you are using. Please try again shortly. By using this site, you accept the Terms of Use and Rules of Participation. i recommend HP SDM ( https://ftp.hp.com/pub/caps-softpaq/HP_SDM_Setup.exe ) We were unable to find any drivers for your product. but are not supported by HP. In my case I had to remove the Marvell INF file as well. you do not have the option to go back. Select your desired files and a list of links will be sent by email. Please select the desired operating system and select Update to try again. Examples: "DeskJet 2130 paper jam", "EliteBook 1040 G3 bios update", HP Support Solutions Framework - Windows Service, localhost Web server, and Software, Remove "HP Support Solutions Framework" through Add/Remove programs on PC, Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10, Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+. I also have a Windows 11 HP laptop but when I connect, nothing happens. Has anyone been able to find a version of theIntel Thunderbolt 3 Secure Connect Software version 17.3.73.350 or later for Windows 10? when i connect the headphone to my laptop, it does nothing. Ask the community. Some features of the tool may not be available at this time. Finding your Product Number, Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. On the next reboot, go to Device Manager and enable "Show Hidden Devices" click over to show "Devices by Drivers" Remove all the OEM drivers relating to the Thunderbolt. If you have deleted the windows.old file from your computer, Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Product detection timed out. Third-party forums and websites might suggest alternative driver solutions or workarounds. If you used a different password with the previous Windows version on your computer, you might need your old password. Ask the community. The opinions expressed above are the personal opinions of the authors, not of HP. Windows 11 S-Mode. I was eventually able to get it to re-detect the Thunderbolt Controller after trying a few things but now the firmware on my HP Thunderbolt Dock G2 is only partially updated. How does HP install software and gather data? Go to HP PCs - Reset the computer for more information. Having it to support existing signout flows. When I go to https://thunderbolttechnology.net/updates, that page redirects me to the HP support page for the HP-specific one. Device Manager - System Devices - Thunderbolt Controller . Plug a Thunderbolt device into the Intel NUC and run the installer again. Please try again later. By using this site, you accept the. Give it a try on your PC! Fix Win10 USB Print issue. How does HP install software and gather data? This page requires Javascript. files, photos, videos, documents, applications, software, and so on) prior to going back. Detected operating system: Modify your browser's settings to allow Javascript to execute. HP's Virtual Agent can help troubleshoot issues with your PC or printer. HP's Virtual Agent can help troubleshoot issues with your PC or printer. On the Why are you going back? When Go Back is complete, log in with the user account name and password from your previous version of Windows. When I try to run the firmware update, it says this about my Thunderbolt Controller driver: Device driver out of date. 04-16-2020 HP Support Solutions software requirement. By choosing to install, I agree to HPs terms and conditions on data collection. Restart the computer. We were unable to find drivers for your product. Skip the confusion of sorting through all of our drivers and let us detect only the ones you need. Intel Thunderbolt 3 Driver for Windows 10 Oct. Refresh. Do not turn off or unplug the computer. When I click on the link for the G2 with Combo cable I get this message: Didn't find what you were looking for? Windows XP/7/8/8.1/10/11, Linux, Android, FreeBSD Unix. The list of all available drivers for your product is shown above. On the Check for updates? USB connected printers don't print / not recognized. The 15-ef1023dx does not have a Thunderbolt port. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems. The TB app from Asus will not install on my system (install process just dies). Simply ask a new question if you would like to start the discussion again. of losing your important data. For the best results we recommend you use our download and install assistant. We were unable to retrieve the list of drivers for your product. Some features of the tool may not be available at this time. HP Business PCs and Workstations tested with Windows 11. Your session on HP Customer Support has timed out. This could take up to 3 minutes, depending on your computer and connection speed. The Virtual Agent is currently unavailable. We would like to share some of the most frequently asked questions about: It has been a while since anyone has replied. Please try again. For additional information, see the HP Support Forum. First, install HP Support Solution Framework. After the driver update process completes, connect the AC adapter to the Dell WD19TB/WD19TBS dock first and then attach the Thunderbolt 3 (USB-C) cable to the computer . Fix Win10 USB Print issue. This is available in the " Docks/Stands " section. I'm trying to install the firmware listed on my support page for the HP Thunderbolt Dock G2 version 1.0.60.1. OS. Here is how to download and install HP Thunderbolt Dock G2 drivers manually via the official website: Step 1: Visit the official website of HP. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. Click Next. To detect drivers for the PC you have selected, initiate detection from that PC or click on "All Drivers" below and download the drivers you need. Javascript is disabled in this browser. We're sorry about that, please try again. In Windows 10, select View all optional updates, select the updates that you want to install, and then click Download and install. Are there alternative drivers available? Yes. The Thunderbolt Control Center should load automatically after the driver is installed and if or when you're connected to the Internet. Since the firmware only partially updated, it bricked my dock. Step 4: In the search box, enter Thunderbolt . In the list of devices, expand the component that you want to update. Some features of the tool may not be available at this time. It looks like something went wrong and our tool didn't launch. Click Search automatically for drivers, and then follow the on-screen instructions. Please wait while we gather your contact options. 11 (best of everything offered Jan. 2022) Windows 11 doesn't recognize Anker Apex Thunderbolt 4 Hub. HP is compiling your results. It has been developed by Intel, in collaboration with Apple. Javascript is disabled in this browser. Last . SHOP SUPPORT. or software from an external source. If your computer is not tested by HP or the software and drivers are not available on the HP site for Windows 11, use Windows We were unable to retrieve the list of drivers for your product. Wait until the installation has finished then click on continue. This package install the Thunderbolt Driver . That's the most recent driver listed on my support page, 17.3.72.250 Rev.A. If you perform a disc cleanup, refresh, Update your Windows 11 or Windows 10 computer using Windows Update. The opinions expressed above are the personal opinions of the authors, not of HP. I eventually tried the version for the Intel NUC out of desperation but when I tried to run the firmware update for the HP Thunderbolt Dock G2, it updated the DisplayPort Hub, Audio Base but failed on the Base Microcontroller. The Recovery window opens. You must choose the 'open' or 'OK' options to continue forward. Check documents on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center, USB connected printers don't print / not recognized. We apologize for this inconvenience and are addressing the issue. Is the HP ZBook Thunderbolt 3 dock compatible with Windows 11 and if so, what do I need to do to make them talk? Windows 11 Support Center, USB connected printers don't print / not recognized. BoulderJ said: I have installed the latest Intel TB driver for the Asus Thunderbolt EX 4 card in my PC (v1.41.1134.0), but cannot find the MS TB Control Center app on the MS store. Let's get you started! Intel has informed HP of potential security vulnerabilities identified in the Intel Thunderbolt Driver for Windows which may allow escalation of privilege in the non-Declarative Componentized Hardware (non-DCH) driver versions and denial of service in the Declarative Componentized Hardware (DCH) driver versions. Examples: "DeskJet Ink Advantage 4670 paper jam", "EliteBook Folio 9480m bios update". Download and install the latest Realtek USB GBE Ethernet Controller Driver for the docking station. 09:24 AM Intel Thunderbolt 3 Secure Connect for Titan Ridge DT. HP has scanned your product but currently has no suggestions for driver updates. Right-click the device, and then click Update driver. Windows 11 Support Center, USB connected printers don't print / not recognized. Is your notebook plugged in and not charging? Thunderbolt driver allows you to connect devices such as storage devices, monitors, other peripherals to the system, by using the Thunderbolt port. Detection completed. If you don't see the dialog box prompts, it probably means you need to install our software. If, after upgrading to Windows 11, you have decided that the experience does not meet your expectations, there are a few ways in general, i don't believe hp tests external thunderbolt drives directly connected to the Zbook 17 g2 mobile workstations, only displays i would suggest you make sure your Zbook is up to date with bios, and other drives. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". If your installation required an external USB flash drive, you must use the same drive Release date : 05-Oct-2018. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Drivers may be in development so please check back at a later date or visit the product homepage. Please verify your product is powered on and connected, then try again in a few minutes. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Open the application and select "Everything" click on "Scan" to see the system and device information. Read each recovery option carefully before determining which to use, because I tried downloading directly from Intel but they only have a version available for the Intel NUC. - edited your computer release updated software and drivers in Windows Update when they are tested and approved. The installer says I have N/A Installed version but when I go to my Device Manager and look it up there, I'm on version 17.3.72.2 or version 0.0.01 behind what I need to install the firmware. You only need to do this once to guarantee a faster support experience at any time. Click below to start installing HP Support Solutions. HP can identify most HP products and recommend possible solutions. Here you can see how using my service tag I can download drivers for Windows 10,64-bit (no Windows 11 present). While there make sure to update all other drivers including Chipset, BIOS, Display, Sound, Network, USB and all other posted drivers that are newer than the ones presently installed in Device Manager. thunderbolt 3 port not working windows 11. i have a rog headphone with a usb c connector and it worked fine with my laptop for almost a year but it stopped working today. Finding your Serial Number {{#each this}} The Virtual Agent is currently unavailable. Examples: "DeskJet 2130 paper jam", "EliteBook 1040 G3 bios update". Information Win10 - USB Printing broke post Windows update. HP does not guarantee the function or availability of drivers and software in Windows Update. Please select the desired operating system and select "Update" to try again. Your session on HP Customer Support has timed out. The information in this document is subject to change without notice. i tried the headphone with my other laptop and it worked fine. Thunderbolt is a brand of hardware interface for the connection of external peripherals to a computer. It let the firmware update complete successfully for the HP Thunderbolt Dock G2 to version1.0.60.1 Rev.A but also1.0.62.1 Rev.A. Thunderbolt display from b550-e gaming. The Go Back option is only available for ten days after the installation of Windows 11. HP can identify most HP products and recommend possible solutions. Note: This tool applies to Microsoft Windows PC's only. HP ZBook Dock with Thunderbolt 3 not working with Windows 11, First Time Here? Applies to. Windows 11 Support Center. Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. If you are unable to revert to your previous operating system, you can perform a system reset to reinstall the operating system I have an thunderbolt expansion card but i can some times be quite difficult to get to work since the . We would like to share some of the most frequently asked questions about: It has been a while since anyone has replied. In Windows, search for and open Device Manager. Windows 11 Pro 64-bit 12th Gen Core i7-1280P 32GB RAM I have had the motherboard replaced, tried a handful of drivers (Windows 10 drivers from Lenovo, Intel NUC driver package, www.catalog.update.microsoft.com) all of varying version numbers and via various methods (running the exe package, manual install via device manager). Thunderbolt Control Center INTEL CORP Developer tools | (103) Free Get in Store app The Intel Thunderbolt Control Center may be required to be installed for your Thunderbolt port to work properly. The PC you are currently using does not match the PC you have selected. If necessary show More Details On Details tab look for msiexec.exe, highlight to End Task. No thanks, I will download and install manually, If you aren't seeing any pop-ups, click here. Nov 6, 2021. Restart your computer to complete the installation. Modify your browser's settings to allow Javascript to execute. Detection was successful but you dont need any new drivers at this time, Visit the product home page for more support options. {{#each this}} Is your notebook plugged in and not charging? We just purchased the HP OMEN 45L, i9-12900K, DDR4, RTX-3090 graphics, Win. New Thunderbolt Controller driver for 13-ae012dx needed to u New Thunderbolt Controller driver for 13-ae012dx needed to update HP Thunderbolt Dock G2. You will be given 2 or 3 prompts in a separate window. Didn't find what you were looking for? Take precautions to protect your computer from viruses or malware before you install any driver By using this site, you accept the. I have a HP ZBook Thunderbolt 3 Dock that works fine with my Windows 10 HP laptop. Copyright 2022 HP Development Company, L.P. HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. Thank you for your patience. Select the desired files and choose 'Download files' to start a batch download. Win11 Thunderbolt driver refers to a type of Windows 11 driver for Thunderbolt devices. In Windows, click Search, search for go back, and then click Go back to Windows 10. Here is the List, Click or run in your browser window to install, Let us detect the drivers you need for this HP PC, Our automated tool will simplify the choices you have to make. After the updates install, restart your computer when prompted. Finding your Serial Number We apologize for this inconvenience and are addressing the issue. See your browser's documentation for specific instructions. Identify Download Install Product Homepage Software and drivers for HP Thunderbolt Dock Choose a different product series Detected operating system: Windows 7 (64-bit) Choose a different OS We were unable to retrieve the list of drivers for your product. By using this site, you accept the Terms of Use and Rules of Participation. . Note If the driver won't install and you are using a supported operating system, try one or both of the following: Plug a Thunderbolt device into the Intel NUC and run the installer again. SHOP SUPPORT. HP Notebook Support Community (in English), HP Desktop Support Community (in English). What Is Thunderbolt Driver Windows 11? Use the Go Back feature in Windows 11 to restore Windows 10 on your computer. I tried Windows Updates but it says I'm up to date. Step 2: Then, head over to the Support option and select Software and Drivers from the drop-down menu list. Simply ask a new question if you would like to start the discussion again, https://thunderbolttechnology.net/updates, ftp://ftp.hp.com/pub/softpaq/sp87001-87500/, https://support.hp.com/us-en/drivers/selfservice/hp-thunderbolt-dock-g2-with-combo-cable/21816261. Here are the drivers available for your system. Please wait while we gather your contact options. Click Go back. From P00S4C-B2H: 17.4.75.250 to P00S4C-B2P: 17.4.77.400. For computers sold after October 2021 with compatible hardware, HP has tested and approved specific software and drivers to Choose 'yes' and agree to any terms in the installer window. We will offer drivers and other solutions in this OS first. This package installs the software to enable Thunderbolt Controller 9A1B and 9A1D software and driver. 1.0.60.1 Rev.A but also1.0.62.1 Rev.A. If a specific hardware component is not working correctly, you can update it in Device Manager. Windows 11 Thunderbolt Driver Download The opinions expressed above are the personal opinions of the authors, not of HP. Please try again shortly. Click on the menu where it says "Summary" to change to "Detailed View". To download and install optional updates, use the following instructions for your operating system: In Windows 11, select Advanced options > Optional updates, select the updates that you want to install, and then click Download & install. to revert to your previous operating system. (Shouldn't this be backwards compatible?) it doesnt even show up on my sound setting. There must be a solution somewhere. I have plugged the thunderbolt device in and the laptop makes the noise to indicate that a connection has been made. If you require additional support, go to Microsoft Support (in English). HP encountered an error while trying to scan your product. OK, lets get started! #10. -, Include keywords along with product name. Finding your Product Number. Try manually selecting your operating system. Before you go back to a previous version of Windows, do the following: Although your personal files should not be affected by going back, HP recommends that you back up all important data (personal The device can be seen in 'devices and printers' in the control panel. Need Windows 11 help? Reboot again. Not for HP devices. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. It shows compatibility for the HP EliteBooks and ZBooks but seems to work for my laptop too. Restart your computer to complete the installation. HP's Virtual Agent can help troubleshoot issues with your PC or printer. 2) Right click task bar to open Task Manager. Learn more, HP Support Solution Framework is downloading. How to install Double-click Thunderbolt Software Installer.exe. Driver detection is temporarily unavailable. Your session on HP Customer Support has timed out. Im about ready to return the laptop for the simple reason that USB devices cant work through the dock? Having it to support existing signout flows. Copyright 2022 HP Development Company, L.P. . Check documents on compatibility, FAQs, upgrade information and available fixes. Please try again shortly. That version wasn't on my support page but was on the HP Thunderbolt Dock G2 support page here: First Time Here? Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. 09:30 AM. Finding your Product Number. Copyright 2022 HP Development Company, L.P. How does HP install software and gather data? I've read about people needing to turn on Thunderbolt in BIOS and other settings. How can there be NO drivers? or reset in Windows 11, you do not have the option to go back. This tool will detect HP PCs and HP printers. Hello, i have a asus rog strix b550-e gaming motherboard with a ryzen 9-5950x and i was wondering if there is a way to output display from the onboard thudnerbolt to a dock with 2 monitors connected? See HP Business PCs and Workstations tested with Windows 11 to check if your computer model was tested by HP. the condition of your operating system and data might vary based on your selection. The last step the instruction said was to perform the following via Command Prompt, run as administrator: Before proceeding, please go to the product page of your Host PC and install the Intel Thunderbolt 3 Secure Connect Software version 17.3.73.350 or later for Windows 10 or 16.3.71.300 or later for Windows 7. We apologize for this inconvenience and are addressing the issue. I am currently on installed package version 1.0.38.1. Click Search automatically for drivers, and then follow the on-screen instructions. Uninstall the current driver, then run the installer again. Wait until the installation has finished, then click on continue. -, Include keywords along with product name. support Windows 11. Please wait while we gather your contact options.
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