Appeal and you will probably just have to pay the original fee. We all share your frustration on this one. Could you help a little further and tell me where I write to? The charge varies depending on the type of vehicle and time of day. Someone is laughing. PO BOX 842 At least they were civil. Penalty charge is payable for each use of the crossing, so a return trip could cost up to 210.00. about my passing through there on 25 Sept 2015. Does this mean I will not receive a penalty notice? Whenever we had a temporary hired van as a fleet replacement, simply moved the Tag to the temporary vehicle. However, dont leave this until the last moment, because we phoned the number only to be informed it was too busy to take our payment.Pay by phone (if its not too busy): 0300 300 0120, Payzone retail outlet:This is where you can pop into a local store and pay for the charge by cash or other means. I telephoned on the 22/05/2015 and was told if I paid 2.50 it would be ok, perhaps that person should have done a proper check or perhaps they are not trained. Any driver hoping to make a note is therefore forced to do so whilst driving, which must surely amount to the commission of a motoring offence (driving without due care and attention). You should certainly have a chat with the hire firm and find out their policy. www.paydartcharge.co.uk appears at the top of the Google search Appearing at the top of Google's search ranking means less online savvy Dartford Crossing users could be paying too much. How can this be? If you are currently exempt from paying the charge, that will still be the case. Surely common sense would be to apply the payment to the only crossing we have ever made.ie the one they are fining us for not paying. Thanks. first offender for goodness sake the criminals are those extorting money out of people, such as government no less. Looks like I will have to phone them. So it isand all perfect motion is . hiya we used the Dartford crossing on the 21st February,we hadnt got a clue the system had changed,had our pound coins ready to pay and no-one at the toll booths,we didnt have a clue,we have since found out on the 15th March that we should have prepaid,can you tell us what to expect thank you. Write on the PCN NO CONTRACT and send it back, as soon as you pay you have agreed to contract. 3. i think its not fair for something we have already paid for . Hi Thanks for your post. Thanks, Hi Paul, not sure if you received a reply to your question on the Dartford Crossing, but over the weekend i received notice of a fine for a crossing made in December last year, if you did find out if there was a time limit would you please let me know. I travelled from Brussels to Norwich. How can you expect less tech-savvy foreigners or with a poor grasp of the english language to understand any of this? also people should be able to pay by post after crossing. I do not have a smart phone and internet access at my destination was difficult. For one of my next visits i tried to top-off my account but got an expired creditcard error, even though i had to fill out all my recent creditcard data during the payment process. . Clamped. I have just received a penalty notice dated 24/09/2015 for a non payment of a crossing on the 14/05/15. Unfortunately, many motorists were charged twice for a single crossing because tolls duplicated their payments. Any advice on what to do would be appreciated, thank you. I would like to be able to put my registration in, and confirm that there are no outstanding payments or fines. The thing is that I have tried to find reference to the14 day grace period and can find nothing except what you have quoted a Highways Agency spokesman as saying. Hi, I forgot to pay the crossing charge on Sunday and paid this morning, Im worried about getting a letter through the post with a charge, do you think I will get away with it? No 14 day reminder; just a letter with the fine, dated April, which I found today! They advised me on how to appeal and gave me everything I needed to make an airtight defence. They make it difficult so that most of us just give up and pay the money. which is also a disproportionate amount of money. Must be easier and more cost efficient to erect some clear signs than send out payment demands! Chiedo di rivalutare la mia sanzione e di poter abbassare la quota perch se ci sono 300.000 autisti che non pagano ci sar pure un motivo. Where a motorist has paid slightly late, but, importantly, before Dart Charge have even issued a penalty, they can be no good reason for enforcing penalty. Like this, you get to confirm whether a payment was made or not. we have phoned twice and received apologies with the blame being put on their computer system, but we just got a third increased charge notice. That said, you can use the tunnel for free at night if you cross between 10pm and 6am every day of the week. When driving on the Dartford Crossing, cars are asked to pay 2.50 by midnight the following day. Please, do someone of you know what can exactly happen to me I would get in touch with them and explain what happened. I travelled home to Liverpool for the first time via Dartford Crossing on Monday (20.07.2015). I feel annoyed that if it hadnt been for my cousin telling me the barriers have been removed & you now have to pay on line I would never of known anything about it, we are traveling from Nottingham to visit my relatives in Kent, we are due to travel on 1/11/15 so we will see how well things are sign posted, I have also just received a penalty notice for a crossing made on the 22.06.2015 which I paid 5.00 for on the 26.06.2015 , rang up yesterday the advisor couldnt understand it as a note had been made on the account that two crossing were made but they have only confirmation payment of one 2.50 . This is then used to pay for crossings, but occasional users will have dead money left in the account. ICO No: ZB338550. 1) Set up a pre-pay account: 2) Pay online: 3) Pay in advance for a one-off crossing: 4) Over the phone: 5) Payzone retail outlet: 6) Pay by post: Help improve the Crossing experience: image credit Please take a few seconds to take this poll and tell us how you'd improve the new charging system.. I have seen photographs of the sign which seems quite confusing. MoneyNerd Limited is an Introducer Appointed Representative of Loans Warehouse Ltd who is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 713110) and is classed as a credit broker not a lender. We used the tunnel for the first time since the new system came in. The paper work from the D of T was issued 15/06/2015. I checked my account the next evening to see Id been charged for my return journey but not the original one. I just got a fine for 105 for an offence 2 months a go. Forgot to pay and called them four days later and they tried to charge me 37.50..!!!!!!!!!!!!!!!!!!!!!!!!!!! I did receive a confirmation email but I couldnt open the attached PDF. Its the best option in your situation. Many drivers have also complained the system is heavily biased towards those with online access. just to make it fair i think best thing to do is send the people letter to pay 2.50 and then if they dont pay within 14days they can be charge 35 . I did not cross bridge since last 4 years but I received fine for crossing in Jan 2015 that day I have part exchanged my car for the fined one so Im owner since 16:00 and crossing was recorded at 13:20. I used the Dartford tolls on Saturday, however when I went online to pay the website wasnt working or wouldnt accept my card (I tried 3 different cards). Im getting very annoyed as it is proving impossible to prepay for a crossing..Terry. They told me that there was a fine for the first crossing, but that I could pay for the return (a week ago) without incurring a fine. As it is I am now apparently liable for a fine of 2 x 105 pounds. Then pay and you should avoid a big fine. In view of this, on Thu 06/08/2015 at 18:21, I paid 5 online, to cover the crossing made on 28 July and in advance of an anticipated crossing on 8 August. In addition to the cost hike, sites like Dartfordcrossingcharges site have no way of effectively checking your details it even fails to ask what vehicle you are paying for, making it impossible to highlight mistakes when entering the registration mark. If convicted, he faces 30 years to life in prison. I have recorded the voice stating that the payment has been taken for the outstanding crossings. I dont use the crossing, I live and work on the south coast. The result? Having a dart behind the commentary box, Ed Sheeran's touching tribute and his selfless act for Bill Lawry. I was thus unable to log in and determine whether you had taken payment for the crossing on 28 July. Set up a pre-pay account: This will need to be done in advance and will require you to pay in at least 10.00 when you register. Well, I can guess; they will sail through the barriers, oblivious to the implications, as I did. If you get a Dart Charge PCN, I recommend checking its correct. Unfortunately, the transplant wasnt to be, and I came back really tired with my head in a very strange place. though they asked for this payment within 7th January (14 days from the notice), so I was only 2 days in late, I spoke to someone at the accounts department who did confirm that Id paid but I would still have to go through the standard appeals process What a complete waste of time Luckily I had kept the receipt & it was also confirmed in my bank statement. This is for two reasons. Furthermore at the passing times, the traffic was so dense I even didnt see there was a charge to pay or somewhere mentioning a website. ! and that having been used to pay as you go for years just using the tunnel a few times a year, remembering to pay after the event is something that is easy to forget. Secondly I didnt arrive at my destination until past midnight the following day and thirdly I didnt receive my PCN until two months after returning to the uk. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. (7) I just forgot. I was very surprised. We all should back up if anyone files a case against them. 9. I paid for a return journey. Details A copy of the Penalty. The crossing fee will be added to the Penalty Charge Notice. My wife forgot to pay the charge until a day after the midnight deadline its her second time. How should I pay for a Dartford Crossing? We are running at optimum capacity. Enter postcode of the tunnel or your destination where you can pay. I went to Dover and back in one daylong voluntary work day away on sat of first bank holiday. (1). This is just extortion. Forgot to pay by midnight the following day (we were staying with friends), Paid on Monday. A month and a half later now and Ive got a further penalty of 70 because the previous 35 was not received on time. Or you could call 0300 3000 120 and pay through an automated service or a real person, or you could go to http://www.payzone.co.uk/Store-Locator and select transport and ticketing then select dart charge then type in your postcode and city and it will give you a list of all the payzones that accept payment for the crossing within a 5 mile radius of your street. Hi I would certainly speak to SANEF the operator about some form of compensation. They are saying that a penalty charge notice was issued on 09/02/2015 but I never received this. Appeal to the independent adjudicator: If your appeal is one of the few that are rejected, you can take it to an independent adjudicator. We were not offered the 14 day grace period neither was any allowance made for the poor signage and her language difficulties. Penalty charge notice number This can be found on the first page of the penalty charge notice you received in the post, it starts with the letters 'IA', 'IB' or 'IK'. If so what was the ruling? Id rather believe that it is the result of a form of beaurocratic thinking which is removed from the lives and the needs of the people. Come on England, surely they are other decent ways of collecting money, not an overnight or midnight practice!!! I would pay now and there is a chance youll be okay. I was totally flabbergasted to see my charge. The Notice says, you have to pay a penalty of 70 Pounds, but if you pay within 14 days, you only have to pay a reduced penalty of 35 Pounds. Drawing upon the collective expertise of our team, we possess an in-depth understanding of the financial industry and are dedicated to delivering accessible and practical information to those who need it the most. Just been made aware that you have to pay to cross, sadly, the website doesnt prove you have crossed and owe a fee. If you are one of the people who paid twice, contact Highways England to let them know. Well why cant we have 14days to pay . They are not getting a penny more from meit might even be a scam. However, having completed the whole of the online form, the process suddenly ended just as before, as I tried to pay the 10 advance payment. Hi If you would like to submit a freedom of information (FOI) or subject access request (SAR), please read this guidance Dart charge notices and luton regained the original behavior. Signing up will also extend the time you have to pay from midnight the following day to seven days after using the crossing. this is my first time to pay dart charge and I did not know have to pay both way and I did pay only one way not pay on return. I have just paid online the 5, and I have never been caught out on not paying before do you think I will still receive a fine? But its separate from any Dartford Crossing-related matter. If this is not done, the firm will send another email with a 5.00 admin charge attached still much lower than the 70 fine the Government would levy after just one day even if you dont get the email until you get back from your holiday. This is never made clear. What is a Dart penalty charge notice (PCN)? I can only pay you by Thursday when I am back home, in Belgium. I paid the 5 but entered the number plate incorrectly (KN06 when it should have been KM06) so they are trying to fine me. who checks this system is working ? He said: Rather than directing drivers to the official payment website, the signs invite users to use Google. Where someone has paid a day or two late, and before Dart Charge have even begun to take action on the unpaid crossing by issuing a penalty charge notice, they can be few, if any, reasonable grounds for issuing a PCN, given that the purpose of the penalty system is to encourage compliance with the payment system. people who clearly forgot to pay) and those who dont. Else good bye 1050. And now they want a further 200 more, I had two big guys turn up at my door at 6am wanting to remove goods. A few weeks later we received a letter from the Dartford Tunnel telling me that the return journey had not been paid and enclosing a fine. Thanks. Crossed the bridge twice. If it was your first offence, you will be given 14 days to pay the original toll and avoid the fine. However, it sounds like you just made one crossing so either pay now at the usual rate or wait until the charge notice turns up and gives you the 14-day grace period. I called the number to pay but was told I couldnt pay beyond 24 hours, so I would be receiving a PCN. Put your PCN number and vehicle reg in on the next page etc. Its my first time. We tried to pay morning of 28th Feb for both crossings online but must have done it wrong as no payment taken. This system stinks of corruption and tricks to get your money. Warning: Your session is about to expire due to inactivity. Im a UK citizen and Im looking to leave the country driven out by my own governments practices. The thing that annoys me is that we did set up a Dart Charge account online and one that would top up automatically when it got below 10. Can I pay the toll charge when I get home (Sunday 19th July). Leaving this until you get to the airport could result in it getting forgotten as you battle your way through a busy terminal and queue-clogged check-in procedure.Pay in advance here. I have had the same issue. Rely on GPO getting your letter to you within 14 days and hope for 2.50 or pay 37.50 to make sure it isnt going to rack up astronomically ! Hi Follow this link for information and a direct link to an official page where you can start the appeal process. Hi If the penalty was your first offence you should still be offered the opportunity to pay the original 2.50 (if in a car) charge. My other half and I used the tunnel last year October time as we moved address and was on our way to IKEA. I think this is v unfair and I will put in a complaint. With cars behind me I had no choice but to carry on driving and miss my turning. I keep returning to sender yet they still come.? So, if youre booking a holiday and will need to use the Dartford Crossing as you head to our Gatwick park and ride car park, for example, set the reminder to go off as you arrive at our facility. I only knew about the payment of the crossing on the way back when I realised there were no toll booths and their were signs explaining I had to pay online before midnight. I have never used this road before (live in Devon) and as there are no toll booths and I hadnt a clue what it entailed. Should I contact them? I drove on the crossing on the 24.5.15 I didnt pay the toll and I received a PCN on 22.9.15 as it was my first offence I paid the 2.50. Will I win an appeal on such grounds. We were advised that the admin fees were not recoverable. I wish you the best of luck and let us know how you get on with this. Stephanie Slater was working at Shipways estate agency in Great Barr when she was kidnapped and held for ransom by Michael Sams in January 1992. I hope you will improve this system soon : The problem is not the payment, it is the way you collect it. You should have a good chance of success. Try appealing to their better nature and when that fails sorry if send the name of the company through and we will add it to our hall of shame or should that be haul or shame! There are six different types of Penalty Charge Notice, so make sure you know which one you've got before you go ahead. (8) If there is a massive traffic hold up we would be advised to use the anti- clockwise direction so wouldnt use the crossing anyway. Now I received another letter from Dart_crossing that they have not received any payment of my last four crossing. Im too poor to take a political stand, I just what your opinion of if you think I should pay the extra 5? I do not know if I have paid or not but will go to my local payment point tomorrow and pay in cash as well, then claim my money back from my credit card if they take both the payments. It is owned by a French company so everyone beware or simply drive round the other-side of the M25 where possible. Eventually gave up and called the Contact Centre. The UK is a lovely place but the governments are supporting the extortionists every which way you look. The message tells me access via the website. I thought there may be a temporary reason. There are no contact details on the charge certificate. And now Im getting penalty straight away? PS Ive also set up an account 10 for future crossings, thanks, I have tried to make a one off payment & it does not accept my 2 email addresses.saying invalid email address. If you want to take the matter to an independent adjudication, you must show that: There are other compelling reasons for challenging a Dart penalty charge. Dart Charge PCN / Appeal Process Dart Charge PCN / Appeal Process Find out what happens after you have received a Dart Charge Penalty Charge Notice Im in a similar position. No chance of that unless one is very, very patient. There is no logic only the fact that they will fool some people into paying the fine like my wife almost did before I checked the letter. I can understand the benefits of an account based system for regular users, but for occasional or first time users a toll booth would be for more practical, convenient and safe, as well as enabling your business to obtain the revenues it deserves. We was on 3 week holiday and have seen info about fees on our way back. The signs really need improving. You should at least be able to escape one of the fines as it was your first offence. Avrei preferito pagare il doppio per il mio sbaglio (o vostro sbaglio) difficile dire di chi sia lerrore, noi del continente come facciamo a sapere che bisogna pagare un pedaggio se non ci sono segnalazioni luminose o cartelli chiari. Signs need improving, the C for congestion charge needs to be removed, the silly name needs to be replaced with the recognisable word toll and the deadline for payment needs to be significantly longer. Hi Pete, In order to appeal to the independent adjudicator, firstly you have to write a letter to Dart Charge in Leeds, using the postal system (in this day and age!) If you lose your PCN, you can contact the Dart Charge customer service team for assistance. Will I get charged? Today I got to my car after work, My front tyre appeared luminous yellow instead of black. Willing to admit my mistake, cause it was first time I crossed this bridge and I was quite surprised by the system they had. i then used it on the 8th of Feb 2015. Alternatively, call 0300 300 0120 and select the option to pay a penalty charge notice. I had been charge as a commercial vehicle, the cameras not detecting that my van has a side window which changes the charging rate. I have not heard this policy is changing. Over here from New Zealand this is an utter joke How the hell are we meant to know about this .Have 210 pound of fines to pay Any toll I have ever paid is done at the time. Im about to do mine. Were my receipt clearly shows a payment of 5.00 was made and confirmed by my credit card statement , He couldnt do anything about it accept advise my to appeal in writing and to include copies of all my evidence receipt, credit card statement. I had no idea of the changes regarding Dartford crossing and subsequently forgot to pay for journey down on 6/2/16 and back on 8/2/16. I have only just remembered that I didnt pay for a double crossing 19 days ago. I was also caught by this extortion system. What should I do? A Dart Charge PCN is just simply a 70 penalty issued to you for not paying the river. What hope do we have. I know the UK Govt doesnt care but at least I feel I had a way to strike back! Receipt FJ No 29616281 ref 150522132752022153F7N. Ken. The phone number provided is out of service. Poor signage , if any , I certainly didnt notice any, and poor information about changes. That said, dont ignore it because you could end up before a magistrate. However I used the toll a few days ago on a return journey and yet again, same scenario, kids, stress, traffic and I completely forgot. I then heard nothing from them until now when I received a final notice of rejection stating I should have known about the charges and my fine has increased to 70. Used the crossing on Saturday, and could not pay within the usual time limit of midnight on the day after because i was travelling. (6) where are the payzone retail outlets in my area. You should be okay though, with the 14-day grace period covering you for this first offence sorry hate using the word offence when it is clearly a genuine oversight caused by poor signage. Plus, youll have a Dart penalty charge that could be as much as 125. We are pushing to get better signage on the motorway, too. Just to give you an impression of why I perceive of these regulations and timelines as too strict and unfair, I would like to point out how the road toll is handled in Auckland, New Zealand, where I travelled this spring. Scandal. I tried to enter my car registration number on the ghastly and confusing UK gov website and it was refused. Lets see if they are human. On the 24th June 2019 I received a Penalty Charge Notice from Dart Charge, including the bold, all caps text 'DO NOT IGNORE'. Otherwise there should be a lane for optional on-the-spot payment, with clear signage, including the amount of the fee! I now had to wait 56 days to receive their response. Pay by post: If you really dont like using new technology, then Luddites will feel at home with this err handy pay-by-post option. My husband forgot to pay the charge until 2 hrs after the midnight deadline its his first time. However, its not just the misreading of number plates that causes the problem. In the first month alone, potential fines amounted to 21 million. If you dont pay, they send you a Toll Payment Notice, which costs you 5 NZD. Luton Penalty Charge Notice. Used the Dartford Tunnel Sunday 24.08.15 I have three factual comments. Oh Yippee. Today I found out there was a charge, found the website and called them. I have just returned from travelling in the UK in my car. If youre wondering how we work with our partners and how we make money, you can read more about how MoneyNerd works. What is being done by the highways agency to address this scam Please let us know. He claimed this was sent to me on the 3rd of Feb. Do you know where the leglislation says that they can enforce the deadline of midnight the next day? This morning I received a fine and Im devastated. The time given for payment is way too short and the fines are out of all proportion. Its not the extra 3 that they asked for, its the principle of the fact that it was their computer system that told me what to pay. Hi you should get a notice giving you 14 days to pay at the standard tariff for your first offence but if you returned without paying you could get the larger fine. Why would the do that?!?! Like previous posters, we too were caught out by the change, having the same experience of approaching the barriers coins in hand and then passing through without being stopped for payment. There is a further difficulty. This is not due to more motorists attempting to avoid payment, but an abject failure of the system to ensure occasional users and foreign visitors know how to pay. Were all being hit by rubbish signage. The first time, when I called the Dart Charge number, it was waived as a first offence. The second time, I forgot again but woke up in the middle of the next night remembering I hadnt paid. Anybody know where is the logic in sending paper saying about possibility of avoiding paying pcn if you will pay within 14 days if you received letter already after 14 days you should pay road users charges ? You say that you moved house in May 2020, and updated the V5 then. Now, today, nearly 11 months later I have had a PCN for 107.50. Furthermore to avoid this happening again we have now tried to pay in advance for a further trip (due 17th /18th January). I know they have the correct address for me as I have just received my road tax reminder through the post. They must be making a lot of cash from the new booth-free toll system. please advice. . I doubt the Payzone shops would take payment (but I could be wrong). In total, 37,751 penalty charge notices (PCNs) were challenged and 30,521 of those were accepted by Highways England. MoneyNerd Limited is an Introducer Appointed Representative of Pacific Financial Solutions Ltd who is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 688034) and is classed as a debt counselling firm. If you use the Dartford Crossing without seeing or understanding the signs, or you see them just fine and then afterwards forget you need to pay, you'll receive a Penalty Charge Notice (PCN) about a week later informing you that you now owe 70, discounted to 35 if you pay within fourteen days - just the same as speeding tickets and other fines. After all they have actually had the 5 for my crossing, even if my fat fingers caused me to mistype the number plate. You can choose to pay the fee in advance before crossing so that the system detects your payment and doesn't take further action or pay after crossing. My advice? They will not deal with you either by email or phone snail mail is the only communication In this day & age I despair!!!! Apparently it is, but you need to wait for the charge notice to be sent. Hi If it is your first time you should certainly be fine. when i contacted Dartford call centre and explained they said i owed them money however I have receipts showing that Dartford owes me money, was ment to get a call back but still waiting one week later. I didnt noticed that I have to pay for crossing. The consequences of this mean you must also pay an extra 50% within fourteen (14) days of receiving it. Its three weeks ago now and Im still dealing with it, and I dont expect it to go away any time soon. Very dodgy the way this business is run, pure money making outfit trying to scam honest people. As a non-UK resident my last journey over the Dartford Crossing was about 15 years ago when a toll system was in operation. And most importantly, dont worry be happy. I have been hours going back through credit card and bank statements as I was sure I had made payment. If youre unsure what to do, I suggest you get some legal advice from a solicitor.Thanks for reading this post on Dart Charge penalty charge notices. Are these extenuating circumstances? Yet another part of UK democracy where they will take your money as quickly as they can and with penalty clauses but, give it back? I made a return crossing on Tuesday 2nd June, using a hire car, on a business trip for the company I work for. But on 20 July they posted me penalty charge notice, with no mention of a 14-day period! This is awful :( There were no signs saying to pay on the internet or by phone or anything or id have seen it. Hello I would certainly appeal on the grounds you could not have resonably been expected to pay on time.
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